Local Government Ombudsman Logo

www.lgo.org.uk has experienced a problem

The website has encountered an error. The issue has been logged so that we can investigate the cause.

You can visit the home page and try browsing again. Please accept our apologies for any inconvenience caused.

You may still be able to use our online complaint service if you want to register a complaint or log into your account.

SearchResult - Local Government and Social Care Ombudsman

Decision search

What's this ?
  • Organisation
  • Decision type

  • Reference number
  • Date range

     

  • Sort Results

Show advanced search

Your search has 55054 results

  • Central Bedfordshire Council (24 022 635)

    Statement Upheld Assessment and care plan 28-Aug-2025

    Summary: Ms X complained about a social care assessment leading to a decision to end her care package. There was poor communication and a failure to act in line with Care Act 2014 eligibility regulations which was fault causing avoidable distress, time and trouble and a loss of care services. There is no fault in reducing the hours of care and support allocated to meet Ms X’s needs. The Council will apologise, make payments to Ms X and issue a reminder to council staff to provide details of the appeal procedure and to signpost us at the end of the complaint procedure.

  • Eastleigh Borough Council (25 003 574)

    Statement Closed after initial enquiries Allocations 28-Aug-2025

    Summary: We will not investigate this complaint about the Council refusing Miss X’s application to join its housing register. This is mainly because there is not enough evidence of fault in the Council’s decision-making to justify investigating.

  • Birmingham City Council (25 004 245)

    Statement Closed after initial enquiries Refuse and recycling 28-Aug-2025

    Summary: We cannot investigate Ms X’s complaint about missed refuse collections. This is because the issue stems from industrial strike action by the Council’s refuse collection crews and is a matter which affects all or most of the people in the Council’s area.

  • North Somerset Council (25 004 456)

    Statement Closed after initial enquiries Charging 28-Aug-2025

    Summary: We will not investigate this complaint about the Council’s handling of a charge for residential care. This is because the injustice is not significant enough to warrant our involvement, and an investigation is unlikely to lead to a different outcome.

  • London Borough of Camden (25 006 549)

    Statement Closed after initial enquiries Councillor conduct and standards 28-Aug-2025

    Summary: We will not investigate Mr X’s complaint about how the Council considered the conduct of two councillors. This is because we are unlikely to find enough evidence of fault to justify an investigation.

  • Buckinghamshire Council (25 005 121)

    Statement Closed after initial enquiries Other 28-Aug-2025

    Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his child’s case between 2018 and 2019. The issues raised are closely connected to court proceedings about care arrangements for Mr X’s child. There are no good reasons to exercise discretion to investigate this late complaint now. Further, the existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.

  • Dorset Council (25 005 147)

    Statement Closed after initial enquiries Child protection 28-Aug-2025

    Summary: We will not investigate Mrs X’s complaint that the Council failed to properly investigate an allegation made about a teacher. This is because there is insufficient evidence of fault.

  • Birmingham City Council (25 005 599)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 28-Aug-2025

    Summary: We will not investigate this complaint about a housing benefit overpayment. This is because there is no significant injustice remaining and investigation would not lead to a different outcome.

  • Nottingham City Council (25 005 773)

    Statement Closed after initial enquiries Child protection 28-Aug-2025

    Summary: We will not investigate Miss X’s late complaint about the Council’s handling of her children’s case before 2023. The issues are closely related to court proceedings about care and contact arrangements for Miss X’s children. There are no good reasons to exercise discretion to investigate this late complaint now. The existence of court action creates a permanent and absolute legal bar that prevents us from investigating the matter.

  • Warrington Council (25 005 820)

    Statement Closed after initial enquiries Child protection 28-Aug-2025

    Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her children’s case. The issues raised are closely related to matters that have been the subject of court proceedings. The existence of court action creates a permanent and absolute legal bar preventing us from investigating the matter. We also cannot achieve the outcome Mrs X wants.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings