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Decision reason: Closed after initial enquiries Not upheld Upheld

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Bupa Care Homes (PT Lindsay) Limited (25 010 940)

Statement Closed after initial enquiries Other 12-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the Care Home losing her late relative, Ms Y’s rings. This is because we cannot achieve the outcome she wants, we would not be able to add to the Care Provider’s investigation and it would be reasonable for Mrs X to use the legal route which is available to her.
Dorset Council (25 011 248)

Statement Closed after initial enquiries Other 12-Dec-2025

Summary: We cannot investigate Mr X’s complaint about the actions of the Council in granting planning permission at a neighbouring property. Mr X has exercised his right to approach a court to challenge the Council’s decision. This means a permanent legal bar now prevents us investigating the matter complained of.
Norfolk County Council (25 011 615)

Statement Closed after initial enquiries Child protection 12-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his children’s case. There is nothing more we could achieve by investigating because the Council has already taken action to correct the content of Social Work Assessments. The law prevents us from investigating anything the Council has produced for court proceedings, so we cannot consider Mr X’s complaints about a section 37 report.
London Borough of Tower Hamlets (25 011 936)

Statement Closed after initial enquiries Parking and other penalties 12-Dec-2025

Summary: We will not investigate this complaint about the Council’s delay in progressing a penalty charge notice. This is because the matter has not caused Mr X significant injustice.
Cambridge City Council (25 008 589)

Statement Closed after initial enquiries Refuse and recycling 12-Dec-2025

Summary: We will not investigate this complaint about the Council’s management of public bins. This is because there is not significant enough personal injustice to warrant investigation.
Tendring District Council (25 009 261)

Statement Closed after initial enquiries Homelessness 12-Dec-2025

Summary: We will not investigate this complaint about the suitability of temporary accommodation offered to a homeless applicant and its subsequent decision to discharge its homelessness duty. It was reasonable for Miss X to ask for a review of the suitability before she was evicted on two occasions. There is insufficient evidence of fault which would warrant an investigation of the decision to discharge the homelessness duty.
London Borough of Bexley (25 009 327)

Statement Closed after initial enquiries Allocations 12-Dec-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigation and it is not a good use of public resources to investigate how the Council dealt with Mr Y’s complaint.
Royal Borough of Kingston upon Thames (25 009 958)

Statement Closed after initial enquiries Homelessness 12-Dec-2025

Summary: We will not investigate this complaint about the temporary accommodation the Council placed Miss X in. It is reasonable to expect Miss X to request the Council carry out a suitability review of the accommodation.
Calderdale Metropolitan Borough Council (25 011 992)

Statement Closed after initial enquiries Council tax 12-Dec-2025

Summary: We will not investigate this complaint about the Council’s handling of council tax liability for several flats Mr X owns. This is because the complaints are late. There is no evidence of fault regarding more recent matters.
London Borough of Barnet (25 012 021)

Statement Closed after initial enquiries Highway repair and maintenance 12-Dec-2025

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mrs Y to use her right to go to court about the matter.

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