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Decision reason: Closed after initial enquiries Not upheld Upheld

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Sheffield City Council (25 008 364)

Statement Closed after initial enquiries Child protection 17-Sep-2025

Summary: We will not investigate this complaint about Mr X’s contact with the Council. This is because the Council has already investigated, apologised for fault for some of the complaint and provided an explanation for its actions. Therefore, further investigation would not lead to a different outcome.
Southend-on-Sea City Council (25 008 903)

Statement Closed after initial enquiries Council tax 17-Sep-2025

Summary: We will not investigate this complaint about an empty property council tax premium as it unlikely we will find fault by the Council. The Council has offered a suitable financial payment for fault it acknowledged in the way it handled certain other aspects of Mrs X’s council tax account.
Basildon Borough Council (25 009 003)

Statement Closed after initial enquiries Homelessness 17-Sep-2025

Summary: We cannot investigate Ms X’s complaint about the suitability of accommodation the Council offered her because she has started court action about the matter.
Transport for London (25 009 636)

Statement Closed after initial enquiries Highway repair and maintenance 17-Sep-2025

Summary: We will not investigate this complaint about an accident for which Mrs X is claiming compensation for personal injury. This is because it would be reasonable for Mrs X to take the matter to court.
Westmorland and Furness Council (25 010 351)

Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as Mrs X could have made an appeal to the independent tribunal and we cannot achieve the outcome she seeks.
Birmingham City Council (25 010 831)

Statement Closed after initial enquiries Trees 17-Sep-2025

Summary: We cannot investigate Miss B’s complaint that the Council is taking too long to cut back nuisance trees at her Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
London Borough of Lambeth (25 011 009)

Statement Closed after initial enquiries Other 17-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s officers giving misleading information to the BBC in a broadcast in July 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Northumberland County Council (25 005 413)

Statement Upheld Special educational needs 17-Sep-2025

Summary: We will not investigate this complaint about the Council’s delays following an annual Education Health and Care Plan review. This is because the Council upheld this part of Mr X’s complaint and has now agreed to a suitable remedy for his outstanding injustice.
London Borough of Richmond upon Thames (25 005 725)

Statement Closed after initial enquiries Homelessness 17-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness Relief duty. It was reasonable for Mr X to use his right to have a review of the decision and he has further rights of appeal to the County Court.
West Sussex County Council (25 005 888)

Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025

Summary: We will not investigate this complaint about the Council’s refusal to extend a vehicle crossing outside Ms X’s property. This is because there is not enough evidence of fault to justify investigation.

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