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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Haringey (24 016 201)

Statement Upheld Looked after children 18-Sep-2025

Summary: Ms X complained about how she and her children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of
her complaint. This caused her an injustice, which the Council will now take action to address. However, we will not conduct a further investigation of Ms X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Ms X.
Derby City Council (24 016 984)

Statement Upheld Special educational needs 18-Sep-2025

Summary: We have found fault with the Council for failing to meet the Educational, Health and Care Plan annual review timescales. This caused Mrs X and her daughter avoidable distress. The Council has agreed to take action to remedy their injustice.
Birmingham City Council (24 017 036)

Statement Upheld Allocations 18-Sep-2025

Summary: Mr B and Ms X complained that the Council had failed to provide them with suitable accommodation. We find that the Council failed to properly consider whether to make a direct offer of accommodation, and failed to secure suitable accommodation after accepting it had a duty to do so. Mr B and Ms X have been left with uncertainty about whether suitable accommodation would have been provided if there had been no fault by the Council. The Council has agreed to apologise and make a symbolic payment to Mr B and Ms X. It has also agreed to make service improvements.
Royal Borough of Kensington & Chelsea (24 018 515)

Statement Not upheld Noise 18-Sep-2025

Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.
Torbay Council (25 007 290)

Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to cancel a Penalty Charge Notice. This is because Mrs X had a right of appeal which it would have been reasonable for her to use and the injustice she claims is not significant enough to justify our involvement.
Sandwell Metropolitan Borough Council (25 007 292)

Statement Closed after initial enquiries Refuse and recycling 17-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council publishing the incorrect start date for its green waste collection service. This is because the matter has not caused Mrs X any significant personal injustice which is so serious that it warrants an investigation.
Lake District National Park Authority (25 007 823)

Statement Closed after initial enquiries Enforcement 17-Sep-2025

Summary: We will not investigate this complaint about how the Authority dealt with a breach of planning control. This is because we are unlikely to find fault.
Harlow District Council (25 008 054)

Statement Closed after initial enquiries Refuse and recycling 17-Sep-2025

Summary: We will not investigate Mr X’s complaint that a Council officer took a photograph of his property. Any injustice Mr X has suffered is not significant enough to warrant investigation.
Cheshire West & Chester Council (25 008 112)

Statement Closed after initial enquiries School admissions 17-Sep-2025

Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.
Durham County Council (25 008 177)

Statement Closed after initial enquiries Councillor conduct and standards 17-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with complaints about the conduct of councillors. This is because we are unlikely to find fault.

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