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Your search has 55054 results

  • Hampshire County Council (25 004 413)

    Statement Closed after initial enquiries Other 17-Sep-2025

    Summary: We will not investigate this complaint about negative information Mr B said the Council recorded about him. Any injustice is not significant enough to justify our involvement.

  • Birmingham City Council (24 019 187)

    Statement Upheld Parking and other penalties 17-Sep-2025

    Summary: Mr X complained the Council has unfairly quoted him for his dropped kerb. We find the Council was at fault for failing to be open and transparent with Mr X about why his quote was significantly more expensive than his neighbour’s. This caused Mr X frustration and led to confusion. The Council has agreed to apologise to Mr X for this injustice.

  • London Borough of Enfield (24 020 044)

    Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025

    Summary: We will not investigate this complaint about the Council carrying out a care assessment. There is not enough evidence of fault by the Council to warrant our further involvement.

  • Salford City Council (24 020 721)

    Statement Closed after initial enquiries Allocations 17-Sep-2025

    Summary: We will not investigate this complaint about how the Council assessed a housing register application. There is insufficient evidence of fault by the Council which would warrant an investigation.

  • Bristol City Council (24 020 732)

    Statement Not upheld Special educational needs 17-Sep-2025

    Summary: Mrs X complained the Council removed her son’s, Y’s, short-term targets from the Education Health and Care (EHC) Plan after these were agreed at the 2023 annual review. I have ended this investigation as there is no worthwhile outcome achievable by our investigation.

  • Leicestershire County Council (24 020 872)

    Statement Upheld Special educational needs 17-Sep-2025

    Summary: Mrs Y complained about the way the Council dealt with her child, Z’s special educational needs and educational provision following a move to the Council’s area. We have found fault causing injustice by the Council in failing to: place Z temporarily at another school; secure their special educational needs provision; and make suitable alternative provision following the transfer of their Education, Health and Care Plan. The Council has agreed to remedy this by: apologising to Mrs Y and Z; making payments to reflect the distress caused and the impact of the missed education on Z; and service improvements.

  • New Forest District Council (24 022 385)

    Statement Not upheld Other 17-Sep-2025

    Summary: Mrs X complained that the Council failed to prevent gulls nesting in her local area. We have not found evidence of fault in the Council’s actions.

  • London Borough of Havering (24 022 507)

    Statement Upheld Child protection 17-Sep-2025

    Summary: Miss X complained the Council failed to provide suitable housing after adding her to the housing register in March 2023 and again when she was at risk of homelessness from August 2024. She also complained the Council failed to provide adequate support while her children were subject to a Child Protection Plan, and about the significant delays in handling her complaints. We find the Council at fault for delays in processing her housing application, failing to accept a homelessness application, not offering interim accommodation, and failing to provide adequate advice and support. We also find the Council at fault for failing to provide the support required under the Child Protection Plan, and for delay and poor handling of her complaints. This caused Miss X significant distress, prolonged uncertainty, and left her and her children living in unsafe conditions without necessary support. The Council has agreed to apologise, make a payment to Miss X, and take action to improve its housing, children’s social care, and complaints services.

  • London Borough of Havering (24 022 508)

    Statement Upheld Homelessness 17-Sep-2025

    Summary: Miss X complained the Council failed to provide suitable housing after adding her to the housing register in March 2023 and again when she was at risk of homelessness from August 2024. She also complained the Council failed to provide adequate support while her children were subject to a Child Protection Plan, and about the significant delays in handling her complaints. We find the Council at fault for delays in processing her housing application, failing to accept a homelessness application, not offering interim accommodation, and failing to provide adequate advice and support. We also find the Council at fault for failing to provide the support required under the Child Protection Plan, and for delay and poor handling of her complaints. This caused Miss X significant distress, prolonged uncertainty, and left her and her children living in unsafe conditions without necessary support. The Council has agreed to apologise, make a payment to Miss X, and take action to improve its housing, children’s social care, and complaints services.

  • Dorset Council (24 022 526)

    Statement Closed after initial enquiries Other 17-Sep-2025

    Summary: We will not investigate Mr X’s complaint about the Council sending him a bill for business rates for properties he does not own. This is because it is not warranted by the alleged misjustice.

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