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SearchResult - Local Government and Social Care Ombudsman

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  • Norfolk County Council (24 013 106)

    Statement Upheld Assessment and care plan 18-Sep-2025

    Summary: Mrs X complained her sister, Mrs Y, is in an unsuitable care home for her needs. She said the Council would not discuss Mrs Y’s care and support needs with her despite there being no authorised person to represent Mrs Y’s health and welfare decision making. We found there was avoidable delay sharing information with Mrs X because the Council did not confirm deputyship for Mrs Y’s health and welfare when it carried out a review. This caused Mrs X some frustration. However, we did not find fault in the Council’s decision-making or that the care home was unsuitable.

  • Derby City Council (25 000 439)

    Statement Closed after initial enquiries Special educational needs 18-Sep-2025

    Summary: We will not investigate this complaint that the Council failed to make appropriate educational provision for the complainant’s daughter. Investigation would not lead to a different outcome and is not therefore warranted.

  • Sandwell Metropolitan Borough Council (25 000 601)

    Statement Closed after initial enquiries Council tax 18-Sep-2025

    Summary: We will not investigate this complaint about the Council’s visit in 2020 to Mrs X to assist with benefits claims. This is because the complaint is late and there is no good reason for this.

  • Oxfordshire County Council (25 000 888)

    Statement Not upheld Friends and family carers 18-Sep-2025

    Summary: The Council was not at fault for how it decided Mr X’s special guardianship allowance. Its approach to deciding allowances appears in line with its statutory responsibilities.

  • Royal Borough of Greenwich (25 001 895)

    Statement Upheld Allocations 18-Sep-2025

    Summary: We will not investigate this complaint about the suitability of a property as the Council has offered a satisfactory remedy through its internal complaints process.

  • Newcastle-under-Lyme Borough Council (25 003 257)

    Statement Closed after initial enquiries Council tax 18-Sep-2025

    Summary: We cannot investigate Mr X’s complaint about the Council using an attachment of earnings order for a Council Tax debt as Mr X has issued Court proceedings against the Council.

  • London Borough of Newham (25 012 295)

    Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025

    Summary: We will not investigate Miss B’s complaint about Penalty Charge Notices she received for alleged moving traffic contraventions. This is because any fault by the Council has not caused Miss B a significant injustice.

  • Transport for London (25 005 394)

    Statement Upheld Traffic management 18-Sep-2025

    Summary: Mr X complained about the way Transport for London (TfL) handled his application to its vehicle scrappage scheme. We found TfL at fault because it wrongly rejected Mr X’s application and delayed responding to his complaints. TfL has acknowledged the fault and offered a suitable remedy.

  • Croft House Care Home Limited (24 015 027)

    Statement Upheld Residential care 18-Sep-2025

    Summary: We have found that there was fault as the care home failed to properly plan Mrs B’s father’s care, it failed to carry out the necessary risk assessments after her father suffered falls and it failed to respond to complaints relating to the matters. The Home has agreed to apologise, pay a financial remedy and has carried out service improvements.

  • Derbyshire County Council (24 015 968)

    Statement Upheld Parking and other penalties 18-Sep-2025

    Summary: Miss X complained about the Council’s decision to approve a dropped kerb application at a neighbouring property and for failing to respond to reports of illegal parking. We do not find fault with how the Council considered the dropped kerb application. We find the Council at fault for not responding to Miss X’s reports of illegal parking, causing uncertainty. The Council has agreed to apologise and respond to Miss X’s reports.

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