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Decision reason: Closed after initial enquiries Not upheld Upheld

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North Somerset Council (25 011 933)

Statement Closed after initial enquiries Council tax 25-Sep-2025

Summary: We will not investigate this complaint about council tax for a property that Mr X says is uninhabitable. This is because this is not a matter for the Council, and is for the Valuation Office Agency. We cannot investigate matters before Mr X’s mother’s death.
Crawley Borough Council (25 012 483)

Statement Closed after initial enquiries Managing council tenancies 25-Sep-2025

Summary: We cannot investigate Miss B’s complaint that a tree at a Council owned property caused damage to her property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
Essex County Council (25 012 596)

Statement Closed after initial enquiries Highway repair and maintenance 25-Sep-2025

Summary: We will not investigate Mrs B’s complaint that her property has been damaged by a Council-owned tree. This is because it is reasonable for Mrs B to take the Council to court.
North Somerset Council (25 012 800)

Statement Closed after initial enquiries Council tax 25-Sep-2025

Summary: We will not investigate this complaint about a council tax credit. This is because there is not enough evidence that there was fault by the Council.
Somerset Council (25 007 364)

Statement Closed after initial enquiries Drainage 25-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council in relation to his property being damaged by flooding. This is because there is another body better placed to consider his complaint.
Coventry City Council (25 007 810)

Statement Closed after initial enquiries Allocations 25-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to allow Mrs X to join its housing register as it is unlikely we will find fault by the Council.
London Borough of Barnet (25 007 940)

Statement Closed after initial enquiries Other 25-Sep-2025

Summary: We will not investigate this complaint about the Council calling Ms X without notice. This is because Ms X’s claimed injustice is not significant enough to justify our involvement. Nor will we investigate Ms X’s complaint about information sharing and information requests because the Information Commissioner’s Office is better placed to consider it.
London Borough of Hounslow (25 008 226)

Statement Closed after initial enquiries Planning advice 25-Sep-2025

Summary: We will not investigate this complaint about the service the complainant received from the Council. This is because the complainant has not suffered significant injustice.
Transport for London (25 008 415)

Statement Closed after initial enquiries Parking and other penalties 25-Sep-2025

Summary: We will not investigate this complaint about a penalty charge notice. This is because Miss X has paid the penalty charge notice at the discounted rate of £90 and this amount is not significant enough to warrant investigation.
Bracknell Forest Council (25 008 537)

Statement Closed after initial enquiries Councillor conduct and standards 25-Sep-2025

Summary: We will not investigate Mr X’s complaint about how a Councillor handled his enquiries. This is because there is insufficient evidence of fault causing Mr X a significant injustice.

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