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Your search has 52233 results

  • London Borough of Hounslow (24 005 013)

    Statement Upheld Special educational needs 10-Mar-2025

    Summary: Mrs X complained the Council did not provide her child D with special educational needs support from their Education, Health, and Care Plan, and failed to properly review the Plan. There was fault by the Council which caused D to miss special educational needs provision, and avoidable distress for D and Mrs X. The Council agreed to apologise, evidence it is taking action to ensure D’s provision is in place, and pay a financial remedy. It will also review its processes to ensure it meets its duties to secure Education, Health, and Care Plan provision.

  • London Borough of Hillingdon (24 006 531)

    Statement Closed after initial enquiries Child protection 08-Mar-2025

    Summary: We will not investigate this complaint about the actions of a social worker and the Council’s refusal to remove and replace them. This is because there is nothing significant to be gained from investigation and our intervention is not therefore warranted.

  • Essex County Council (24 017 444)

    Statement Closed after initial enquiries Alternative provision 08-Mar-2025

    Summary: We will not investigate this complaint that the Council is failing in its duty to make suitable educational provision for the complainant’s son. There is insufficient evidence of fault on the Council’s part to warrant investigation.

  • North Northamptonshire Council (24 017 480)

    Statement Closed after initial enquiries School transport 08-Mar-2025

    Summary: We will not investigate this complaint that the Council has failed to ensure the provision of safe and appropriate school transport for the complainant’s son. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.

  • Manchester City Council (24 007 821)

    Statement Upheld Special educational needs 07-Mar-2025

    Summary: Mr X complained that the Council has failed to explain the education, health and care plan process to him as a new parent when a looked after child moved in with him and his wife; failed to offer any alternative provision; and delayed the process. We find the Council was at fault for failing to consider its section 19 duties. This meant Mr X’s adoptive son missed out on education. The Council has agreed to make several recommendations to remedy this injustice caused by fault.

  • West Sussex County Council (24 008 286)

    Statement Upheld School transport 07-Mar-2025

    Summary: Ms X complained about the Council’s poor communication and failure to respond to her request for reasonable adjustments and her complaint about the same. The Council is at fault for failing to respond to some communication and delay responding to Ms X’s complaint. This has caused Ms X distress. The Council has already apologised and offered reasonable adjustments; this is a satisfactory remedy.

  • Norfolk County Council (24 008 978)

    Statement Upheld Assessment and care plan 07-Mar-2025

    Summary: Mr Y complains the Council did not inform him about possible charges it would make for his father’s residential care following a hospital discharge. Mr Y says the Council issued an invoice for the charges before completing the assessment process. The Council has reviewed the case and decided to waive the outstanding care fees and make a payment of £400 in recognition of the avoidable distress caused by fault. This is an appropriate remedy, and we have not investigated the complaint further.

  • Staffordshire County Council (24 009 081)

    Statement Upheld Charging 07-Mar-2025

    Summary: Mrs X complained about the Council’s delays and errors in calculating Mr X’s contribution towards his care home charges and in sending an unexpected invoice for substantial arrears. We found the Council’s significant delays in, and failure to advise Mrs X of, the financial assessment process are fault. This caused Mrs X unnecessary distress and concern and financial difficulties. To remedy this the Council has agreed to apologise, make a payment to Mrs X and agreed an affordable repayment plan.

  • Walter Manny Limited (24 010 322)

    Statement Upheld Domiciliary care 07-Mar-2025

    Summary: The Care Provider adequately investigated Mrs X’s complaint about the quality of care provided by a live-in-carer to her husband, before the complaint came to this office. A suitable remedy was provided. There is no more this office could add to this.

  • London Borough of Newham (24 011 665)

    Statement Closed after initial enquiries Homelessness 07-Mar-2025

    Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty. It was reasonable for Ms X to appeal the Council’s decision to the County Court.

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