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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Hertfordshire County Council (24 017 844)

Statement Closed after initial enquiries Councillor conduct and standards 10-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
West Sussex County Council (24 018 419)

Statement Upheld Other 10-Mar-2025

Summary: We have upheld Mrs X’s complaint about delay in responding to her stage two complaint under the children statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Suffolk County Council (24 019 112)

Statement Closed after initial enquiries Child protection 10-Mar-2025

Summary: We cannot investigate Mr X’s complaint about a social worker’s assessment report because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings.
Birmingham City Council (24 020 266)

Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025

Summary: We will not investigate Mrs X’s complaint the Council wrongly issued a Penalty Charge Notice. The Council has cancelled the notice. Further investigation would not lead to a different outcome.
North Yorkshire Council (24 020 713)

Statement Closed after initial enquiries Leisure and culture 10-Mar-2025

Summary: We will not investigate this complaint about the Council’s online booking system for a leisure facility. Any injustice to Mr X is not significant enough to warrant an investigation, and, in any case, there is no worthwhile outcome achievable by us investigating.
West Sussex County Council (24 021 312)

Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
Mid Sussex District Council (24 021 324)

Statement Closed after initial enquiries Traffic management 10-Mar-2025

Summary: We will not investigate Mr B’s complaint that a Council payment machine overcharged him for parking. This is because the alleged injustice is not significant enough to justify an investigation.
London Borough of Enfield (23 021 272)

Statement Upheld Homelessness 10-Mar-2025

Summary: The evidence currently suggests fault on Mr Q’s complaint about the Council failing to decide his suitability review request within the statutory timescale which caused him some uncertainty. The agreed action of an apology remedies the injustice caused. There was no fault on his other complaints.
Cheshire East Council (24 003 207)

Statement Upheld Charging 10-Mar-2025

Summary: Mrs Y complained the Council failed to properly assess her mother, Mrs X’s, care needs and finances in August 2022, and failed to then commission adequate care. She says the Council also over charged Mrs X for residential care. The Council failed to follow up on Mrs X’s domiciliary care assessment and follow the proper process to charge a top up on Mrs X’s residential care costs. The Council has offered a suitable payment for Mrs X’s domiciliary care. It should apologise and make a payment to Mrs Y for the uncertainty caused.
Norfolk County Council (24 004 051)

Statement Upheld Domiciliary care 10-Mar-2025

Summary: Mrs X complains about the care provided to her late mother by the Council commissioned care provider, Guild healthcare Ltd. We find the Council was at fault. This caused significant distress to Mrs X. The Council has agreed to make several recommendations to address the injustice caused by fault.

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