Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 55054 results

Southampton City Council (25 005 597)

Statement Closed after initial enquiries Council tax 25-Sep-2025

Summary: We will not investigate this complaint about council tax. This is because the complaint is late, and there is not enough evidence of fault. Mrs X has already referred part of the complaint to the Information Commissioner.
Canterbury City Council (25 005 603)

Statement Closed after initial enquiries Parking and other penalties 25-Sep-2025

Summary: We will not investigate this complaint about the Council’s parking payments policy. This is because there is not enough evidence of fault.
Cheshire East Council (25 005 777)

Statement Closed after initial enquiries Special educational needs 25-Sep-2025

Summary: We cannot investigate Mrs X’s complaint that the Council failed to arrange a suitable school placement or alternative educational provision for her child. These matters overlap with a SEND Tribunal appeal about her child’s Education, Health and Care Plan.
Bristol City Council (25 005 973)

Statement Closed after initial enquiries Allocations 25-Sep-2025

Summary: We will not investigate this complaint about the Council’s assessment of Mrs X’s housing application because there is not enough evidence of fault by the Council to warrant our involvement.
Kent County Council (25 006 259)

Statement Closed after initial enquiries Child protection 25-Sep-2025

Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his children’s case between 2021 and 2023. There are no good reasons to exercise discretion to investigate this late complaint now. The issues relate to his contact with his children which are matters for the court to consider.
Leicester City Council (25 005 194)

Statement Closed after initial enquiries School transport 25-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application and appeal for school transport for his child. This is because there is not enough evidence of fault by the Council to justify our involvement.
Leeds City Council (25 005 310)

Statement Closed after initial enquiries Residential care 25-Sep-2025

Summary: We will not investigate this complaint about adult social care in a care home. There is not a significant injustice to the person who complained to justify our involvement.
Slough Borough Council (25 005 346)

Statement Closed after initial enquiries Private housing 25-Sep-2025

Summary: We cannot investigate this complaint about the Council’s decision to issue a financial penalty to Mr X after he failed to comply with an improvement notice in the required timescale. This is because a Tribunal has already considered it and therefore the law says we cannot investigate.
Suffolk County Council (24 011 338)

Statement Upheld Special educational needs 25-Sep-2025

Summary: Ms X complained of significant delay in the Council’s assessment of her child for an Education, Health and Care (EHC) Plan. She also complained the Council did not provide her child with a suitable education. The Council is at fault for failing to meet statutory timescales and failing to provide a suitable education. It has agreed to remedy the injustice caused by making a payment to Ms X for the loss of education and avoidable distress. The Council has also agreed to make service improvements.
Dacorum Borough Council (24 011 443)

Statement Upheld Other 25-Sep-2025

Summary: Mr X complained the Council failed to properly investigate his reports of water contamination in his home. We find fault with the Council’s complaint handling, but we find it has already acted to remedy the uncertainty and frustration caused by this.

Back
335
336
337
338
339
340
341
342
343
344
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 55054 results

Review your privacy settings