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Decision reason: Closed after initial enquiries Not upheld Upheld

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Trafford Council (24 009 188)

Statement Not upheld Housing benefit and council tax benefit 10-Mar-2025

Summary: Mrs X and Ms Y, representatives of this complaint, and executors of Mr Z’s estate, complain about the Council’s failure to forward an appeal regarding an alleged overpayment to the Tribunal. We have discontinued our investigation. The Council has since forwarded the appeal to the Tribunal, and further investigation would not achieve a worthwhile outcome.
Surrey County Council (24 009 896)

Statement Not upheld School transport 10-Mar-2025

Summary: there is no fault in the Council’s decision to refuse Mr and Mrs P’s application for transport assistance for their daughter, G. We cannot question decisions taken without fault.
London Borough of Enfield (24 011 503)

Statement Upheld Council tax 10-Mar-2025

Summary: Mrs X complained the Council took legal action regarding unpaid council tax without allowing for the postal system to deliver notification of proceedings. Mrs X also complained the Council failed to deal with the matter when she tried to resolve the issue. She says the Council’s actions caused avoidable stress and led to additional costs. The Council is not at fault regarding its notification to Mrs X. However, we found service failure regarding the Council’s subsequent communication. The Council has agreed to provide a financial remedy and make service improvements.
Bristol City Council (24 014 400)

Statement Upheld Council tax 10-Mar-2025

Summary: Mr X complained that the Council incorrectly informed him that he did not need to pay council tax as his property was listed as HMO. Mr X was later informed he was liable for council tax from September 2023. We have concluded our investigation with a finding of fault. The Council acknowledges it provided Mr X with incorrect information and has proposed a suitable remedy.
London Borough of Lambeth (24 014 664)

Statement Closed after initial enquiries Domiciliary care 10-Mar-2025

Summary: We will not investigate this complaint about the quality of domiciliary care as we cannot add to the Council’s investigation.
London Borough of Ealing (24 015 502)

Statement Closed after initial enquiries Homelessness 10-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness. Our main reasons are that part of the complaint is late without good enough reason to investigate it now, and on another part of the complaint Ms X could reasonably have used her court appeal right.
Trafford Council (24 015 628)

Statement Closed after initial enquiries Parking and other penalties 10-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal to issue a resident’s parking permit. We have not seen evidence of fault in the Council’s actions.
London Borough of Bromley (24 015 823)

Statement Closed after initial enquiries Allocations 10-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register applications. It is unlikely an investigation would lead to a finding of fault or achieve what Ms X wants.
Manchester City Council (24 015 910)

Statement Closed after initial enquiries Allocations 10-Mar-2025

Summary: We will not investigate Miss X’s complaint about the Council’s provision of accommodation which she says is unsuitable. This is because there is not enough evidence of fault.
Essex County Council (24 016 239)

Statement Upheld Special educational needs 10-Mar-2025

Summary: We have upheld Mr X’s complaint about the Council’s delay in completing his child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

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