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Decision reason: Closed after initial enquiries Not upheld Upheld

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Kingston Upon Hull City Council (25 004 533)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate Mrs X’s complaint about a penalty notice issued by the Council for unauthorised school absences. This is because there is insufficient evidence of fault.
Isle of Wight Council (25 004 754)

Statement Closed after initial enquiries Assessment and care plan 28-Sep-2025

Summary: We will not investigate this complaint about the Council’s occupational therapy assessment. This is because the complaint is late and there are no good reasons why Mr X did not complain sooner.
Surrey County Council (25 004 942)

Statement Closed after initial enquiries Special educational needs 28-Sep-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to remove provision from her child’s Education Health and Care Plan. It is reasonable for her to use her right of appeal to a tribunal.
North Hertfordshire District Council (25 005 123)

Statement Closed after initial enquiries Homelessness 28-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of unsuitable temporary accommodation and its discharge of the homelessness duty following an unsuitable offer of rented accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Colchester City Council (25 005 136)

Statement Closed after initial enquiries Allocations 28-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing needs. The complaint is late.
Surrey County Council (25 005 152)

Statement Closed after initial enquiries School transport 28-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to decline Mrs X’s application for travel assistance on behalf of her child Y. This is because an investigation would be unlikely to find fault with the Council’s actions.
Birmingham City Council (25 007 004)

Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating and there is another body better placed to consider her complaint about the Freedom of Information request.
Birmingham City Council (25 007 327)

Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025

Summary: We cannot investigate this complaint about a Penalty Charge Notice because Miss Y has already appealed to the Traffic Penalty Tribunal about the same matter.
Surrey County Council (25 007 548)

Statement Closed after initial enquiries Child protection 28-Sep-2025

Summary: We cannot investigate Miss X’s complaint about the Council’s actions in its child protection involvement with her children because it lies outside our jurisdiction. The law prevents us from investigating complaints about matters that have been considered in court proceedings. We have no discretion to do so.
Salford City Council (25 005 722)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Council’s roadworks damaging his property, and noise and vehicle access issues. His complaint is a claim of private property damage only an insurer or a court can determine. It is not unreasonable for Mr X to pursue this route to get the outcome he seeks, an outcome we cannot achieve. The noise and access issues are premature as they were not part of Mr X’s Council complaint. It would not have been unreasonable for him to complain about them to the Council first, and any future complaint to us about the same issues would be late.

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