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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Lancashire County Council (24 012 216)

Statement Upheld Assessment and care plan 12-Mar-2025

Summary: We have upheld this complaint because the Council delayed reviewing Mr Z’s short break provision. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
Essex County Council (24 012 909)

Statement Upheld Special educational needs 12-Mar-2025

Summary: Mrs X complains the Council has failed to complete an Education Health and Care Needs Assessment within the statutory time frame. She says this has impacted her child’s education and mental health and caused avoidable distress to her wider family. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X.
Transport for London (24 013 827)

Statement Closed after initial enquiries Public transport 12-Mar-2025

Summary: We will not investigate Ms X’s complaint about a bus driver’s failure to stop. This is because the issue did not cause Ms X significant enough injustice to warrant investigation.
Essex County Council (24 014 345)

Statement Upheld Special educational needs 12-Mar-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Bournemouth, Christchurch and Poole Council (24 015 124)

Statement Closed after initial enquiries Special educational needs 12-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to cease to maintain the complainant’s Education and Health Care Plan in 2023. This is because the Council’s decision carries a right of appeal to a statutory tribunal and we consider it would have been reasonable for the complainant to exercise this appeal right once he became aware of this.
London Borough of Lambeth (24 015 436)

Statement Upheld Council tax 12-Mar-2025

Summary: We have upheld Mr X’s complaint about the Council’s handling of his Council Tax query. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
Bristol City Council (24 016 475)

Statement Closed after initial enquiries Assessment and care plan 12-Mar-2025

Summary: We will not investigate this complaint about Mr X’s finances being affected adversely due to the Council’s failure to act on his request for a carer’s assessment. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no evidence of a causal link between the Council’s admitted fault and Mr X’s finances.
London Borough of Hackney (24 016 570)

Statement Closed after initial enquiries Allocations 12-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision on the housing priority for Ms X. There is not enough evidence of fault in the Council’s actions and further investigation would not lead to a different outcome.
Brighton & Hove City Council (24 016 634)

Statement Closed after initial enquiries Allocations 12-Mar-2025

Summary: We will not investigate this complaint about Ms X’s housing application. The evidence suggests the Council reached its decision properly, so there is not enough evidence of fault for us to investigate.
Cheltenham Borough Council (24 016 754)

Statement Closed after initial enquiries Trees 12-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal to pay legal costs for a dispute over the removal of a protected tree and re-siting of a boundary wall on private property. It is reasonable for Mr X to seek a remedy in the courts which are better placed to decide legal disputes.

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