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Your search has 55054 results

  • Torridge District Council (25 008 480)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Sep-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s housing benefit claims system. This is because we cannot achieve the outcome Ms X is seeking.

  • Kent County Council (25 009 041)

    Statement Closed after initial enquiries Special educational needs 30-Sep-2025

    Summary: We will not investigate this complaint about the Council’s provision of education for Ms X’s daughter and its handling of her complaint. This is because the substantive issues are outside jurisdiction due to the time limits, and there is no worthwhile outcome achievable from investigating how the Council handled Ms X’s complaint.

  • Hereford & Worcester Fire & Rescue Service (25 011 715)

    Statement Closed after initial enquiries Other 30-Sep-2025

    Summary: We will not investigate this complaint that members of the Fire Service stalked him. Further investigation would not lead to a different outcome.

  • Sandwell Metropolitan Borough Council (24 017 448)

    Statement Upheld Special educational needs 30-Sep-2025

    Summary: Mrs X complained about the Council’s handling of her son, Y’s, annual review. Mrs X also complained the Education, Health and Care (EHC) Plan did not focus on preparation for adulthood. Mrs X said this impacted school consultations, transition, Y’s mental health, and her mental and physical health. There was fault in the way the Council did not include provision to assist preparing for adulthood, delayed issuing the EHC Plan and complaint handling was poor. This distressed Mrs X and frustrated her appeal right to the Tribunal. The Council agreed to apologise, make a financial payment and issue guidance to its staff.

  • Aethel Care Homes Ltd (24 014 381)

    Statement Not upheld Charging 29-Sep-2025

    Summary: Mrs Z, on behalf of her grandmother’s estate, complained a care provider failed to refund care charges and deposit after she died. The care home has closed and a winding up petition has been issued against the care provider. Administrators are now dealing with all outstanding liabilities and so we will discontinue our investigation as no worthwhile outcome can be achieved.

  • Bristol City Council (24 014 540)

    Statement Upheld Noise 29-Sep-2025

    Summary: Mr X complained the Council failed to act properly when it assessed noise coming from a sports club close to his home. We find the Council to be at fault. The Council did not properly consider Mr X’s complaint. It failed to make a proper assessment of the noise. It should re-assess the noise and take the appropriate action, should a statutory nuisance be found.

  • Bassetlaw District Council (24 015 237)

    Statement Upheld Noise 29-Sep-2025

    Summary: Mr X complained the Council did not take effective action with complaints he made about excessive noise from a nearby business. We found the Council at fault for not acting on Mr X’s noise reports over the period considered which caused him significant frustration. We do not find fault with the Council’s later investigation into the noise concerns and the decision it made. The Council has agreed to apologise for the injustice caused.

  • London Borough of Harrow (24 017 063)

    Statement Upheld Other 29-Sep-2025

    Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.

  • Bournemouth, Christchurch and Poole Council (24 017 185)

    Statement Upheld Special educational needs 29-Sep-2025

    Summary: The Council first failed to establish that a school was not providing Mrs X’s daughter with the physiotherapy set out in her Education Health and Care (EHC) Plan, and then took too long to resolve this. This caused the child to miss essential physiotherapy. The Council also took too long to issue a final EHC Plan, and this caused Mrs X frustration and distress. The Council should apologise to Mrs X and her daughter, and make symbolic payments to Mrs X.

  • Herefordshire Council (24 017 388)

    Statement Upheld Homelessness 29-Sep-2025

    Summary: Miss B says the Council left her family in B&B accommodation and delayed issuing a decision on her homelessness application. I have found the Council at fault. Miss B was in B&B accommodation for 24 weeks and there was around 10 weeks delay issuing her main housing duty decision. The Council has agreed to pay redress for the delays and expenses incurred by Miss B.

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