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  • Lancashire County Council (24 002 668)

    Statement Upheld Alternative provision 29-Sep-2025

    Summary: The Council was at fault. It did not complete Miss X’s child, Y’s annual review in 2023 and delayed completing Y’s next annual review. It failed to make a decision on amendments to Y’s Education, Health and Care (EHC) Plan and subsequently delayed issuing it. The Council also failed to monitor Y’s alternative provision package. These faults caused Miss X frustration, distress and uncertainty and impacted on Y’s education. The Council will apologise to Miss X and make a symbolic payment to her. The Council has already put in place actions to improve its service.

  • Gloucestershire County Council (24 002 984)

    Statement Upheld Child protection 29-Sep-2025

    Summary: Ms B complained about the Council’s children services following a child protection intervention. We upheld the complaint. While we found the Council had evidence that justified placing Ms B’s children on child protection plans, there were later faults in its case management. Some of these it had previously recognised. But our investigation found specific flaws around the circumstances where Ms B’s son entered foster care for a time. We considered this caused injustice, as distress. The Council accepted these findings and at the end of this statement, we set out action it has agreed to remedy that injustice.

  • London Borough of Newham (24 006 226)

    Statement Upheld Homelessness 29-Sep-2025

    Summary: Ms X complained about the Council’s handling of her temporary homeless accommodation. We found fault because Ms X and her family have been living in unsuitable accommodation since June 2021. This caused Ms X and her family avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make symbolic payments to her and update her on its current position in finding her new accommodation.

  • Hampshire County Council (24 012 589)

    Statement Upheld Alternative provision 29-Sep-2025

    Summary: Mrs X complained the Council delayed putting alternative provision arrangements in place when her child Z stopped attending school and did not fully secure the provision in Z’s EHC Plan. Mrs X also complained the Council delayed deciding an application for transport assistance, and about the Council’s communication and complaints handling. We have found the Council at fault. We find Z’s missed education provision is likely to be offset by future provision, mitigating this injustice. However, there is a shortfall in therapy provision yet to be addressed. We also find Mrs X experienced avoidable distress and uncertainty because of the Council’s faults. The Council has agreed to provide a written apology and pay a symbolic financial remedy to recognise Mrs X’s avoidable distress. The Council has also agreed to decide Mrs X’s application for transport assistance and set out a proposal to offset Z’s lost therapy provision over upcoming academic years.

  • Bracknell Forest Council (24 012 989)

    Statement Closed after initial enquiries Councillor conduct and standards 29-Sep-2025

    Summary: Summary: We will not investigate this complaint about the Council’s handling of Councillor standards complaint against Mrs X. This is because there is not enough evidence of fault to justify investigation.

  • Kirklees Metropolitan Borough Council (25 012 818)

    Statement Closed after initial enquiries Trees 29-Sep-2025

    Summary: We will not investigate Mrs B’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

  • Birmingham City Council (25 013 103)

    Statement Closed after initial enquiries Council tax 29-Sep-2025

    Summary: We will not investigate this complaint about a Council tax discount as there is a right of appeal to a Valuation Tribunal. Further, there is insufficient evidence of fault by the Council.

  • Milton Keynes Council (23 011 903)

    Statement Upheld Disabled children 29-Sep-2025

    Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.

  • NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 011 903a)

    Statement Upheld Community hospital services 29-Sep-2025

    Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.

  • NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 011 903b)

    Statement Upheld Community hospital services 29-Sep-2025

    Summary: Mrs X complained about Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare in relation to the care of her son, Y. She has said the faults in care led to distress for her and her family. We found fault with Milton Keynes Council, Milton Keynes Integrated Care Board and First Option Healthcare, leading to distress and risk of harm which Mrs X has described. We have made recommendations which the organisations have agreed to carry out to address this injustice.

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