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Decision reason: Closed after initial enquiries Not upheld Upheld

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East Sussex County Council (24 016 559)

Statement Closed after initial enquiries Alternative provision 13-Mar-2025

Summary: We will not investigate this complaint that the Council has failed in its duty to provide suitable alternative educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
London Borough of Redbridge (24 016 617)

Statement Closed after initial enquiries Allocations 13-Mar-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Bristol City Council (24 016 677)

Statement Upheld Refuse and recycling 13-Mar-2025

Summary: We have decided not to investigate Mr X’s complaint about missed bin collections. The Council has upheld the complaint and agreed to remedy their injustice by taking appropriate action.
Northumberland County Council (24 017 033)

Statement Closed after initial enquiries Planning applications 13-Mar-2025

Summary: We will not investigate this complaint about the Council failing to take planning enforcement action against works to a building which the complainant thinks is curtilage listed. There is not enough evidence that fault by the Council has caused the complainant a significant injustice.
Lancashire County Council (24 017 057)

Statement Upheld Special educational needs 13-Mar-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Slough Borough Council (24 017 155)

Statement Closed after initial enquiries School transport 13-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide free home to school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.
Central Bedfordshire Council (24 017 178)

Statement Closed after initial enquiries Special educational needs 13-Mar-2025

Summary: We will not investigate Ms X’s complaint about the school named in her child’s Education, Health and Care Plan and that the Council is failing to provide suitable education to meet his needs. If she disagrees with the named school, it is reasonable for her to appeal to the tribunal. The Council appears to be providing suitable alternative education for Y.
Birmingham City Council (24 018 337)

Statement Closed after initial enquiries Parking and other penalties 13-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal of her request for a dropped kerb. This is because there is not enough evidence of fault to justify an investigation.
Essex County Council (24 018 368)

Statement Not upheld Charging 13-Mar-2025

Summary: Ms X complained on behalf of Ms Y. She complained the Council did not complete the actions from a previous Ombudsman investigation. We have discontinued our investigation because the Council has evidenced it completed the actions. The issue with this matter is the explanation and communication from the Council. This is outside the scope of the original investigation and the Council should have the opportunity to consider this complaint.
Norfolk County Council (24 018 431)

Statement Closed after initial enquiries Other 13-Mar-2025

Summary: We will not investigate Mr X’s complaint about payments given to a carer under duress. This is because we could not add to the response the Council has already provided explaining this is a private matter and that an allegation of crime is best investigated by the police.

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