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Your search has 52233 results

  • City of Wolverhampton Council (24 009 496)

    Statement Closed after initial enquiries Licensing 12-Mar-2025

    Summary: We cannot investigate this complaint about the Council's refusal to grant Mr X a private hire driver licence. Mr X appealed this decision to the court and this matter is therefore no longer within our legal remit.

  • London Borough of Ealing (24 010 131)

    Statement Closed after initial enquiries Other 12-Mar-2025

    Summary: We will not investigate this complaint about the way the Council considered two planning applications. We have not seen enough evidence of fault in the way the Council made the decisions to approve the applications. Also, we cannot require the Council to revoke the planning permissions or discipline a planning officer.

  • London Borough of Enfield (24 010 794)

    Statement Upheld Allocations 12-Mar-2025

    Summary: Miss X complained how the Council handled her application to join the housing register. She also complained the Council’s housing allocations scheme is discriminatory. We find the Council was at fault for failing to address all of Miss X’s points in her review request. This caused her frustration. The Council has agreed to our recommendation to apologise to Miss X for the frustration caused.

  • London Borough of Merton (24 010 941)

    Statement Upheld Enforcement 12-Mar-2025

    Summary: We will not investigate this complaint about the Council’s handling of a planning enforcement case and associated planning application. There is insufficient evidence that fault by the Council has affected its planning decisions, and its apologies for failures in its communications with the complainant is a satisfactory response to that part of the complaint.

  • Cambridgeshire County Council (24 011 477)

    Statement Upheld Assessment and care plan 12-Mar-2025

    Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.

  • Golden Park Nursing Home (24 011 477a)

    Statement Closed after initial enquiries Other 12-Mar-2025

    Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.

  • Hyndburn Borough Council (24 011 562)

    Statement Closed after initial enquiries Planning applications 12-Mar-2025

    Summary: We will not investigate this complaint about planning enforcement because there is no evidence of fault by the Council.

  • Broadland District Council (23 020 259)

    Statement Closed after initial enquiries Allocations 12-Mar-2025

    Summary: We will not investigate Miss X’s complaint about housing provided by the Council. Most of the complaint is late and there are no good reasons to exercise discretion to investigate it now. There is not enough evidence of fault in more recent events to justify our involvement.

  • London Borough of Croydon (23 020 974)

    Statement Upheld Special educational needs 12-Mar-2025

    Summary: Miss X complained about how the Council handled issues relating to her child, W’s, Education Health and Care (EHC) Plan. The Council was at fault for delay in reviewing W’s EHC Plan, mistakenly referring W for Speech and Language Therapy and for failing to assess Miss X’s needs as a parent carer. This caused Miss X frustration and upset and meant W missed out provision they should have had. To remedy their injustice, the Council will pay Miss X a total of £800 and carry out a parent carer assessment.

  • Derby City Council (23 021 114)

    Statement Upheld Alternative provision 12-Mar-2025

    Summary: Mr Y complains the Council failed to ensure his daughter, D, received a suitable education when she stopped attending primary school in 2022. He also complains about delays in the Education Health and Care (EHC) process. Parts of Mr Y’s complaint are too old for us to consider without good reason. In the other parts of the complaint within our jurisdiction, there is fault because the Council did not take timely action to consider and arrange alternative provision once it became aware that D was not attending secondary school in September 2023. The Council will provide a symbolic payment for the missed provision, apologise to Mr Y, reimburse the privately funded tuition and make a further payment for distress caused by the delays.

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