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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Westminster City Council (24 020 020)

Statement Closed after initial enquiries Building control 18-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the wording on a building control notice. There are no good reasons the late complaint rule should not apply.
Walsall Metropolitan Borough Council (24 020 229)

Statement Closed after initial enquiries Refuse and recycling 18-Mar-2025

Summary: We will not investigate Ms X’s complaint that the Council failed to empty her bin on one occasion. This is because the injustice claimed is not significant enough to warrant our involvement.
Knowsley Metropolitan Borough Council (24 020 746)

Statement Closed after initial enquiries Child protection 18-Mar-2025

Summary: We cannot investigate the Council’s decision to suspend its response to Mr X’s complaint. The law prevents us from investigating complaints about matters that are being, or have been, considered in court.
Wokingham Borough Council (24 021 138)

Statement Closed after initial enquiries Councillor conduct and standards 18-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered any significant personal injustice as a result of the alleged fault.
Dacorum Borough Council (24 021 165)

Statement Closed after initial enquiries Councillor conduct and standards 18-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
Cheltenham Borough Council (24 021 939)

Statement Closed after initial enquiries Refuse and recycling 18-Mar-2025

Summary: We will not investigate Miss B’s complaint that part of her property was damaged by a Council refuse lorry. This is because it is reasonable for Miss B to take the Council to court.
Royal Borough of Windsor and Maidenhead Council (24 021 942)

Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
Lancashire County Council (24 006 256)

Statement Upheld Special educational needs 17-Mar-2025

Summary: Mrs B complained that the Council failed to deliver provisions in her child’s Education, Health and Care Plan. We found fault in the actions of the Council which caused Mrs B distress and her child to miss out on educational provision. The Council has agreed to pay Mrs B £300 for her own injustice and £1300 for the benefit of C’s education.
Hertfordshire County Council (24 006 445)

Statement Upheld Special educational needs 17-Mar-2025

Summary: Mrs B complained that the Council had not ensured that her daughter received the specialist occupational therapy set out in her Education Health and Care Plan. There was fault by the Council. It has not provided the therapy and has not communicated with Mrs B about this properly. This has caused Mrs B distress and frustration and means her daughter has missed out on the provision she needs to support her at school. The Council has agreed to make symbolic payments to Mrs B, and share an action plan as to how it will make sure K gets the therapy she is entitled to.
Rotherham Metropolitan Borough Council (24 007 589)

Statement Upheld Enforcement 17-Mar-2025

Summary: X complained about the Council’s handling of development which had an unacceptable impact on their homes. We found no fault causing injustice in how the Council granted planning permission for the development. But we found avoidable delay by the Council in dealing with X’s reports of breaches of planning control on the development site. We also found avoidable delay in the Council’s handling of X’s complaint about the development. To put matters right, the Council agreed to apologise to X for the frustration caused by its avoidable delays and to reach a final decision on unresolved enforcement issues. The Council also agreed to make a symbolic payment of £250 to Mrs Z as representative for X, in recognition of her avoidable time and trouble caused by delays in its complaints handling.

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