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Decision reason: Closed after initial enquiries Not upheld Upheld

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Isle of Wight Council (25 006 069)

Statement Closed after initial enquiries Other 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to communicate effectively with Miss X regarding her child’s placement. This is because an investigation would be unlikely to result in a different outcome.
Thurrock Council (25 006 337)

Statement Closed after initial enquiries Child protection 05-Oct-2025

Summary: We cannot investigate Miss X’s complaint that the Council recorded inaccurate information in reports, which has affected the care arrangements of her children. This is because the reports have formed part of court proceedings.
Kent County Council (25 006 372)

Statement Closed after initial enquiries Child protection 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s child protection proceedings and the conduct of a Social Worker. This is because there is not enough evidence of fault to justify investigating.
Welwyn Hatfield Borough Council (25 006 538)

Statement Closed after initial enquiries Homelessness 05-Oct-2025

Summary: We cannot investigate this complaint about the Council’s handling of Ms X’s homelessness application and its review. Ms X has used her right of appeal to the County Court.
Buckinghamshire Council (25 006 620)

Statement Closed after initial enquiries Transport 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to renew Mr X’s Blue Badge. This is because there is not enough evidence of fault to justify our involvement.
Three Rivers District Council (25 007 300)

Statement Closed after initial enquiries Trees 05-Oct-2025

Summary: We will not investigate Mrs X’s complaint about overgrowing trees and bushes. This is because it is made late.
Epping Forest District Council (25 005 708)

Statement Closed after initial enquiries Allocations 04-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
West Northamptonshire Council (25 005 910)

Statement Closed after initial enquiries Safeguarding 04-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the conduct of the Council’s social workers in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
Devon County Council (25 008 410)

Statement Closed after initial enquiries Special educational needs 04-Oct-2025

Summary: We cannot investigate Ms X’s complaint about the Council's conduct during an appeal to The First-tier Tribunal (Special Educational Needs and Disability – SEND). We have no jurisdiction to consider a complaint about the Council’s actions during an appeal.
Slough Borough Council (24 014 924)

Statement Closed after initial enquiries Allocations 03-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

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