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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hart District Council (25 009 213)

Statement Closed after initial enquiries Enforcement 06-Oct-2025

Summary: We will not investigate this complaint about the Council’s refusal to direct a communications company to move an installation. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mr X.
London Borough of Redbridge (25 009 482)

Statement Closed after initial enquiries Enforcement 06-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to act on reported breaches of planning control. This is because we could not add to the previous investigation by the Council and further investigation is unlikely to lead to a different outcome.
North Lincolnshire Council (25 006 146)

Statement Closed after initial enquiries Other 06-Oct-2025

Summary: We will not investigate this complaint about the way the Council dealt with Mrs B’s mother’s property and financial affairs and decided to place her in a care home. We cannot add to any previous investigation by the Council. Further investigation would not lead to a different outcome.
Liverpool City Council (25 007 157)

Statement Closed after initial enquiries Enforcement 06-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application and breaches of planning control. This is because we are unlikely to find fault. It is also not yet possible to say if the complainant has suffered significant injustice.
Birmingham City Council (25 007 238)

Statement Closed after initial enquiries Antisocial behaviour 06-Oct-2025

Summary: We will not investigate this complaint about motorbikes in a local park. There is insufficient evidence of any significant injustice which would warrant an investigation.
Leicester City Council (25 007 258)

Statement Closed after initial enquiries Parking and other penalties 06-Oct-2025

Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. This is because it would have been reasonable for him to have used his right of appeal.
Essex County Council (24 021 733)

Statement Upheld Special educational needs 05-Oct-2025

Summary: Mrs X says the Council failed to complete the Education, Health and Care Needs Assessment requested for her daughter, Y, within the statutory timescales. Mrs X also says the Council has failed to provide education for Y since December 2024. Mrs X says this has caused her and her family distress. We have found fault in the Councils actions for delay in completing the Education, Health and Care Needs Assessment for Y and for failing to provide education. The Council has agreed to write to Mrs X to apologise, pay her a symbolic payment and complete service improvements.
Dorset Council (24 017 436)

Statement Not upheld Traffic management 05-Oct-2025

Summary: Ms X complained the Council has failed to risk assess and take enough action against a Port Operator’s shuttle bus service’s use of a mini-roundabout and a local highway as collection point. She said this is causing road safety risks and congestion and impact’s her and other local residents. We found no fault in the process the Council followed to reach its views as a highway’s authority. It therefore made decisions it was entitled to make.
Oxfordshire County Council (24 017 604)

Statement Upheld Special educational needs 05-Oct-2025

Summary: Mrs X complained the Council failed to deliver provision outlined in her child, B’s Education Health and Care Plan. She also complained about delay in reviewing the plan. The Council was at fault. B missed therapies for two years. It is likely the missed therapies had a significant impact on B’s education. The Council will apologise to Mrs X and make a symbolic payment to her.
London Borough of Croydon (24 017 787)

Statement Upheld Special educational needs 05-Oct-2025

Summary: Mrs X complained the Council failed to ensure her child, Y received an education or the specialist provision in line with their Education, Health and Care (EHC) Plan after they moved to the area in July 2024. The Council was at fault for failing to offer Y a school placement or arrange an education and provision in line with their EHC Plan between September 2024 and May 2025. The Council agreed to apologise and make payments to acknowledge the injustice this caused to Y and Mrs X. It should also carry out service improvements.

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