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Your search has 52233 results

  • Sheffield Children's NHS Foundation Trust (24 002 665a)

    Statement Closed after initial enquiries Other 18-Mar-2025

    Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.

  • Sheffield Children's NHS Foundation Trust (24 002 665b)

    Statement Closed after initial enquiries Other 18-Mar-2025

    Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.

  • Basildon Borough Council (24 002 921)

    Statement Upheld Refuse and recycling 18-Mar-2025

    Summary: Miss X complained the Council did not collect her household waste on multiple occasions even though she had been accepted for assisted collections. The Council has already apologised for this fault and offered Miss X a financial remedy which she accepted. We found additional fault with the Council’s communication and complaint handling. This will have caused Miss X frustration and distress. To remedy the injustice caused by this fault, we recommend the Council offer a further apology and review some of its procedures.

  • London Borough of Croydon (24 004 049)

    Statement Closed after initial enquiries Homelessness 18-Mar-2025

    Summary: We will not investigate this complaint about a homelessness assessment because there is nothing more we could achieve, and further investigation is unlikely to have a different outcome.

  • Epping Forest District Council (24 004 379)

    Statement Upheld Council tax 18-Mar-2025

    Summary: Mr X complained about how the Council recovered outstanding council tax from him. There was fault in how the Council managed Mr X’s council tax debt. This meant Mr X missed the opportunity to include the debt in insolvency proceedings and suffered avoidable distress. The Council agreed to write off the debt, refund what Mr X has paid, apologise and pay him a financial remedy. It also agreed to review its process for when someone closes their council tax account.

  • London Borough of Redbridge (24 004 690)

    Statement Upheld Homelessness 18-Mar-2025

    Summary: We have found fault with the Council for how it handled Miss X’s homelessness application. This delayed the process and left Miss X and her son without suitable accommodation. The Council has agreed to make a payment in recognition of the injustice caused to Miss X and her son and for the avoidable distress the fault caused.

  • Sandwell Metropolitan Borough Council (24 004 770)

    Statement Closed after initial enquiries Leisure and culture 18-Mar-2025

    Summary: We will not investigate this complaint about the Council not providing Mr X with items he believes should be returned to him. This is because this is a dispute about property ownership and Mr X has an alternative legal remedy through the courts, who can settle such a dispute. And it would be reasonable to expect Mr X to use this alternative legal remedy.

  • London Borough of Croydon (24 006 542)

    Statement Upheld Homelessness 18-Mar-2025

    Summary: Miss X complained that the Council delayed in dealing with her request for a review of the suitability of her temporary accommodation, delayed in dealing with her complaints of disrepair and prevented her from bidding on three bedroom properties. The Council was at fault as it delayed in deciding if Miss X’s temporary accommodation was suitable and did not deal with her complaints of disrepair. As a result, Miss X lived in unsuitable temporary accommodation for 12 months longer than necessary. The Council will remedy the injustice to Mrs X by apologising and making a symbolic payment of £2600.

  • Calderdale Metropolitan Borough Council (24 007 154)

    Statement Upheld Alternative provision 18-Mar-2025

    Summary: Mr X complained the Council failed to arrange suitable education when his child, W, stopped attending school in September 2023. The Council was at fault. This meant W missed out on educational provision, social care support and play therapy they should have had. This affected W’s wellbeing and caused Mr X avoidable frustration, upset and uncertainty. To remedy their injustice, the Council will apologise to Mr X and pay him £2500. The Council will also remind staff about using the children’s statutory complaints procedure and review its systems for arranging provision for children out of school, to minimise delays.

  • Christadelphian Care Homes (24 007 702)

    Statement Upheld Residential care 18-Mar-2025

    Summary: Mrs X complained on behalf of her father, Mr Y, about the care provider, Christadelphian Care Homes and how it calculated care charges. The Care Provider was at fault. It was not clear and transparent in how it calculated care fees and did not provide an adequate notice period before it changed the fees. This caused Mr Y and Mrs X frustration and uncertainty. The Care Provider has agreed to apologise to Mr Y and Mrs X. The Care Provider will also make service improvements to prevent a recurrence of fault.

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