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Decision reason: Closed after initial enquiries Not upheld Upheld

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Southampton City Council (24 016 912)

Statement Closed after initial enquiries Other 17-Mar-2025

Summary: We will not investigate Mr X’s complaint about the actions of a social worker. This is because doing so would not add to the investigation carried out by the Council or lead to a different outcome. Also, we cannot achieve the outcome Mr X seeks.
Staffordshire County Council (24 017 138)

Statement Closed after initial enquiries Assessment and care plan 17-Mar-2025

Summary: We will not investigate this complaint about how best to meet adult social care needs. This is because there is not enough evidence of fault in the Council’s decision making, and the Council is rightly keeping the decision under review. The Ombudsman cannot achieve the wanted outcome of telling the Council how it must meet the person’s needs.
Kent County Council (24 017 929)

Statement Closed after initial enquiries Rights of way 17-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision on a public right of way. There is not enough evidence of fault by the Council and further investigation by us is unlikely to lead to a worthwhile outcome.
Central Bedfordshire Council (24 018 145)

Statement Closed after initial enquiries Enforcement 17-Mar-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a planning breach relating to a nearby communal footpath. There is not enough evidence of fault in the Council’s enforcement or planning processes to warrant an investigation. Even if there had been such fault, there is insufficient significant personal injustice caused by the matters complained of to justify us investigating.
Royal Borough of Greenwich (24 018 537)

Statement Closed after initial enquiries Other 17-Mar-2025

Summary: We will not investigate this complaint. The Information Commissioner is better placed to consider Mr X’s complaint about how his request for information has been dealt with and his complaint about building control is made late.
London Borough of Havering (24 019 343)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
London Borough of Lambeth (24 019 413)

Statement Closed after initial enquiries Parking and other penalties 17-Mar-2025

Summary: We will not investigate Mrs X’s complaint about a parking issue. This is because the Council has correctly applied the terms and conditions of Mrs X’s white badge and it would be reasonable for Mrs X to appeal if she believes it was wrong to issue her a penalty charge notice.
London Borough of Wandsworth (24 019 434)

Statement Closed after initial enquiries Council tax 17-Mar-2025

Summary: We will not investigate this complaint a council tax delay because there is insufficient evidence of injustice.
Liverpool City Council (24 017 301)

Statement Closed after initial enquiries Transport 17-Mar-2025

Summary: We will not investigate this complaint about an unsuccessful application for a Blue Badge. This is because it is unlikely we would find fault by the Council.
Manchester City Council (24 017 354)

Statement Closed after initial enquiries Homelessness 17-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s delay in securing suitable accommodation, and matters related to its handling of her homelessness application. This is because any injustice is not significant enough.

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