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Decision reason: Closed after initial enquiries Not upheld Upheld

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Redditch Borough Council (25 012 855)

Statement Closed after initial enquiries Council tax support 05-Oct-2025

Summary: We will not investigate this complaint about Council tax support because there is a right of appeal to a tribunal and relates to a body out of jurisdiction.
London Borough of Hillingdon (25 013 504)

Statement Closed after initial enquiries Other 05-Oct-2025

Summary: We will not investigate Mr B’s complaint that the Council has failed to provide information he requested under a subject access request. This is because the Information Commissioner is better placed to consider this complaint.
London Borough of Bexley (25 005 607)

Statement Closed after initial enquiries Special educational needs 05-Oct-2025

Summary: We will not investigate this complaint that the Council was at fault in the process of reviewing and amending the complainant’s child’s Education Health and Care plan. There is insufficient evidence of fault on the Council’s part, and thit would be reasonable for the complainant to use her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
Dudley Metropolitan Borough Council (25 005 633)

Statement Closed after initial enquiries Special educational needs 05-Oct-2025

Summary: We will not investigate Miss X’s complaint about her child’s Education, Health and Care (EHC) plan. This is because she has used her right of appeal to a tribunal.
Somerset Council (25 005 750)

Statement Closed after initial enquiries Allocations 05-Oct-2025

Summary: We will not investigate Mrs X’s complaint about housing policies. There is insufficient evidence of fault to justify an investigation.
Whitley Bay High School (25 005 949)

Statement Upheld School admissions 05-Oct-2025

Summary: Mr D complains about the way the school admissions appeal hearing was conducted following Whitley Bay High School’s decision to refuse his child a place. We find procedural fault because the notes of the hearing are not compliant with the School Admissions Appeal Code. The notes do not demonstrate how the panel made its decision or provide details of the votes cast. The School will arrange a fresh appeal with a different panel and clerk and organise refresher training to ensure that panels and clerks are aware of their duty to record decision making in line with the Code.
Bath and North East Somerset Council (25 006 067)

Statement Closed after initial enquiries Councillor conduct and standards 05-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council’s Monitoring Office communicated with him over a decision to introduce a Low Traffic Neighbourhood zone. We will also not investigate Mr X’s complaint about a councillor. In both cases, there is not enough evidence of fault to justify an investigation.
London Borough of Hillingdon (25 004 303)

Statement Closed after initial enquiries Disabled facilities grants 05-Oct-2025

Summary: We will not investigate Miss X’s complaint, brought by Mrs Y, about the Council not. There is not enough evidence of Council fault in its decision-making process to warrant us investigating. We also cannot achieve the outcome sought from the complaint.
Dudley Metropolitan Borough Council (25 004 328)

Statement Closed after initial enquiries Antisocial behaviour 05-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance. This is because there is not enough evidence of fault to justify an investigation.
Liverpool City Council (25 004 616)

Statement Closed after initial enquiries Council tax 05-Oct-2025

Summary: We will not investigate this complaint about a council tax support decision. This is because it is reasonable to expect Ms X to have appealed to the Valuation Tribunal.

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