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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Bury Metropolitan Borough Council (24 007 667)

Statement Not upheld Refuse and recycling 17-Mar-2025

Summary: There is no evidence of fault by the Council. It has investigated Miss X’s complaints about the placement of a commercial refuse bin but has reached a decision not to take action after considering all the facts.
Bournemouth, Christchurch and Poole Council (24 007 678)

Statement Upheld Special educational needs 17-Mar-2025

Summary: Ms X complained the Council failed to complete the actions it agreed in mediation in relation to her daughter Y’s Education, Health and Care Plan. Ms X also complained the Council failed to provide a full-time education for Y since September 2022 and did not communicate with her properly. The Council was at fault and as a result Ms X was caused frustration and uncertainty and Y missed out on two terms of special educational provision. The Council will apologise to Ms X and pay her £5,300 to recognise the injustice caused to them both and provide evidence it has improved its service.
Wealden District Council (24 008 716)

Statement Not upheld Planning applications 17-Mar-2025

Summary: Mr X complains on behalf of a local residents’ group that the Council did not have due regard to the Equality Act 2010 in its decisions to grant planning permission applications close to their homes. We find no fault with the Council’s decision-making.
Gloucestershire County Council (24 009 263)

Statement Not upheld Assessment and care plan 17-Mar-2025

Summary: Ms X complained that the Council has refused to fund a residential placement out of area for her daughter, Miss Y. The Ombudsman does not find the Council to be at fault.
London Borough of Lewisham (24 009 590)

Statement Not upheld Homelessness 17-Mar-2025

Summary: Mr X complained the Council failed to respond properly to his concerns about, or re-assess, the suitability of his temporary accommodation. We have not found fault by the Council.
London Borough of Hammersmith & Fulham (24 009 667)

Statement Upheld Homelessness 17-Mar-2025

Summary: Mrs X complained the Council delayed completing a suitability review of her temporary accommodation. The Council was at fault as it significantly delayed completed a suitability review. It has already apologised and made a payment through its complaints’ procedure. It has agreed to provide an additional payment to acknowledge the frustration, uncertainty and delay in appeal rights caused by its delay. It has also agreed to remind staff that extensions to deadlines for review requests should be agreed and confirmed in writing.
Norfolk County Council (24 009 894)

Statement Not upheld Other 17-Mar-2025

Summary: Mr X complained the Council failed to implement the recommendations of the stage three panel review into his complaint about children’s social care, and that this caused him stress and frustration. We have found that the Council acted without fault.
London Borough of Hounslow (24 010 798)

Statement Closed after initial enquiries Antisocial behaviour 17-Mar-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of nuisance and anti-social behaviour from a business which operates close to his home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
Cheshire West & Chester Council (24 011 535)

Statement Closed after initial enquiries Charging 17-Mar-2025

Summary: We will not investigate Mr X’s complaint about overcharging for care home fees because it is unlikely we could add to the Council’s investigation.
London Borough of Bexley (23 019 836)

Statement Upheld Special educational needs 17-Mar-2025

Summary: There was fault by the Council which failed to secure some of Y’s special educational provision, failed to complete his annual review and delayed reviewing his personal budget. This caused avoidable confusion and a loss of educational provision. The Council will apologise and make payments to reflect the injustice.

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