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Decision reason: Closed after initial enquiries Not upheld Upheld

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West Sussex County Council (24 009 544)

Statement Upheld Special educational needs 02-Oct-2025

Summary: Mrs H complained that the Council did not ensure her son was receiving alternative education after he was unable to attend school. And it delayed reviewing his Education, Health and Care Plan. We uphold the complaint because of both the Council not considering its alternative education duties and a delay in revising the Plan. The Council has agreed to our recommendations.
London Borough of Redbridge (24 010 988)

Statement Closed after initial enquiries Antisocial behaviour 02-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of a noise nuisance at a nearby school. This is because there is insufficient evidence of fault.
Devon County Council (24 013 421)

Statement Not upheld Alternative provision 02-Oct-2025

Summary: Ms X complained on behalf of Ms Y. Ms Y complained the Council failed to provide her son, Z, with suitable full-time education from February 2023 until November 2023. Ms Y also complained the Council failed to reimburse her for education she funded from March 2023 to July 2023. Ms Y said Z missed education and this impacted her financially. We have ended the investigation as the complaint is outside our jurisdiction.
London Borough of Barnet (24 022 083)

Statement Upheld Refuse and recycling 02-Oct-2025

Summary: Mr D says the Council failed to rectify pavement obstructions near a zebra crossing which causes issue for pedestrians who are visually impaired. I have found the Council at fault. The Council agrees to apologise to Mr D and will offer to meet him to discuss its actions in the case.
North Tyneside Metropolitan Borough Council (24 022 782)

Statement Upheld Special educational needs 02-Oct-2025

Summary: Mrs X complained the Council delayed completing her child’s Education, Health and Care needs assessment and communicated poorly. We find the Council at fault for both delays and a short period of poor communication causing uncertainty and distress for the family. The Council has agreed to apologise and make a payment to Mrs X.
London Borough of Enfield (25 002 395)

Statement Not upheld Transport 02-Oct-2025

Summary: The Council was not at fault for how it handled Mrs X’s application for a disabled parking badge. It considered the information available, processed the application and appeal in accordance with the government’s best practice guidance and made a decision which, in the circumstances, was not obviously unreasonable. As there was no procedural fault in how the Council dealt with Mrs X’s application and appeal, we cannot question its decision.
Kingston Upon Hull City Council (25 003 307)

Statement Closed after initial enquiries Council tax 02-Oct-2025

Summary: We will not investigate this complaint about a council tax reduction. This is because there was an appeal right Ms X could have used. The Council has invited Ms X to apply for a discretionary reduction. The Council has not yet had an opportunity to consider part of Ms X’s complaint.
Northumberland County Council (25 010 894)

Statement Closed after initial enquiries Other 02-Oct-2025

Summary: We cannot investigate this complaint about information that the Council provided during court proceedings. The law prevents us from investigating what happened in court.
London Borough of Hackney (25 013 208)

Statement Closed after initial enquiries Other 02-Oct-2025

Summary: Mr X says the Council has breached the Freedom of Information Act 2000. We will not investigate. There is another body better placed to consider this complaint.
Folkestone & Hythe District Council (25 013 465)

Statement Closed after initial enquiries Parking and other penalties 02-Oct-2025

Summary: We will not investigate Miss C’s complaint that she was wrongly issued with a Penalty Charge Notice for an alleged parking contravention. This is because it was reasonable for Miss C to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.

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