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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Bournemouth, Christchurch and Poole Council (24 003 452)

Statement Upheld Special educational needs 19-Mar-2025

Summary: Ms X complained that the Council failed to provide the special educational provision set out in her brother’s Education, Health and Care Plan, causing a loss of education and avoidable distress to the family. We find fault and injustice. The Council has agreed to make symbolic payments to the complainant and implement service improvements.
Plymouth City Council (24 012 977)

Statement Not upheld Child protection 19-Mar-2025

Summary: Mr X complained that the Council failed to safeguard his children when they moved into its area. Mr X would like the social workers involved to be dismissed. We cannot achieve the outcome Mr X wants. Therefore, we have discontinued the investigation.
London Borough of Wandsworth (24 013 547)

Statement Closed after initial enquiries Assessment and care plan 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
Trevelyan House Health Surgery (24 013 547a)

Statement Closed after initial enquiries General practice 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
St Georges University Hospitals NHS Foundation Trust (24 013 547b)

Statement Closed after initial enquiries Hospital acute services 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
Central London Community Healthcare NHS Trust (24 013 547c)

Statement Closed after initial enquiries Community hospital services 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
Barkers Chemist (Tooting) Ltd (24 013 547d)

Statement Closed after initial enquiries Other 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
Dorset Council (24 013 832)

Statement Closed after initial enquiries Child protection 19-Mar-2025

Summary: We will not investigate this complaint that the Council delayed supporting Miss X in obtaining a Special Guardianship Order. This is because part of the complaint is made late, and because investigation into more recent matters would not lead to a different outcome.
Kent County Council (24 014 766)

Statement Closed after initial enquiries Direct payments 19-Mar-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to fund a package of support for her son, Mr Z, whilst she was on holiday. There is not enough evidence of fault to justify an investigation.
Essex County Council (24 015 893)

Statement Closed after initial enquiries Street furniture and lighting 19-Mar-2025

Summary: We will not investigate this complaint about a bus shelter and the Council’s response. This is because there is insufficient evidence of fault by the Council.

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