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Decision reason: Closed after initial enquiries Not upheld Upheld

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Halton Borough Council (25 006 315)

Statement Closed after initial enquiries Child protection 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s actions after she was deregistered as a foster carer. This is because there is insufficient evidence of fault causing a significant injustice.
Cambridgeshire County Council (25 006 475)

Statement Closed after initial enquiries Transport 07-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.
Thurrock Council (25 006 897)

Statement Closed after initial enquiries Planning advice 07-Oct-2025

Summary: We will not investigate Miss X’s complaint about planning advice. This is because there is not enough evidence of fault.
Gloucester City Council (25 006 966)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to remove domestic bins from Ms X’s local area. This is because an investigation would be unlikely to find fault with the Council’s actions.
Walsall Metropolitan Borough Council (25 007 039)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about a partially missed refuse collection. This is because the matter has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.
Liverpool City Council (25 007 070)

Statement Closed after initial enquiries Council tax 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to respond to Mr X’s attempts to discuss his council tax account. This is because the Council has satisfactorily addressed any injustice he suffered; an investigation would be unlikely to provide a different outcome. In addition, it would be reasonable for Mr X to refer this complaint to the Valuation Tribunal if he disputes liability.
South Tyneside Metropolitan Borough Council (25 007 109)

Statement Upheld Safeguarding 07-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council social worker told a family member that he had provided information to the Council about the family member’s personal circumstances without their consent. This is because the Council has already apologised to Mr X and arranged training for the staff member involved. We consider this to be a sufficient remedy to this complaint.
Epping Forest District Council (25 007 211)

Statement Closed after initial enquiries Planning applications 07-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for pre-application planning advice. This is because we are unlikely to find fault. It is also unlikely an investigation could add to the Council’s response.
Nottinghamshire County Council (25 007 212)

Statement Closed after initial enquiries Child protection 07-Oct-2025

Summary: We cannot investigate this complaint about the Council’s involvement with Mr X’s family, during family court proceedings. The law does not allow us to investigate matters that are subject to court proceedings. Nor will we investigate the remaining matters, because Mr X could raise his additional concerns in court, and there is another body better placed to consider data protection issues.
London Borough of Hillingdon (25 007 260)

Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025

Summary: We will not investigate this complaint about the issue of a fixed penalty notice. This is because the courts are better placed to decide if the fixed penalty notice is valid and Mr X may therefore wait for the Council to prosecute him and present his defence against it at court.

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