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Decision reason: Closed after initial enquiries Not upheld Upheld

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Royal Borough of Windsor and Maidenhead Council (24 016 901)

Statement Closed after initial enquiries Assessment and care plan 20-Mar-2025

Summary: We will not investigate this complaint about communication about a relative’s adult social care needs and support. The Council is committed to continue corresponding with the complainant so it is unlikely an investigation would achieve a different or worthwhile outcome. There may have been some gaps in communication, but the injustice caused by this does not justify an Ombudsman investigation.
Oxfordshire County Council (24 017 116)

Statement Closed after initial enquiries Child protection 20-Mar-2025

Summary: We cannot investigate most of Miss X’s complaint about the Council’s actions relating to her child, Y, and the decision to remove Y from her care. This is because the matters relate to issues that have been or could have been considered by a court. We will not investigate the remainder of Miss X’s complaint because we cannot achieve the outcome she wants.
London Borough of Lambeth (24 017 150)

Statement Closed after initial enquiries Safeguarding 20-Mar-2025

Summary: We will not investigate this late complaint about the Council’s safeguarding investigation in 2021 and 2022. There is not a good reason for the delay in the complaint being made to the Ombudsman. In any event, we could not achieve the outcomes Mr X seeks.
Barchester Healthcare Homes Limited (24 017 194)

Statement Closed after initial enquiries Residential care 20-Mar-2025

Summary: We will not investigate this complaint about adult residential care. There is not a significant enough injustice to the person who complained to justify an investigation, and it is unlikely we would add to investigations already undertaken or achieve a different outcome.
London Borough of Hackney (24 017 197)

Statement Closed after initial enquiries Allocations 20-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her housing register social priority status, place her in emergency accommodation outside the borough, and the advice it provided about her housing options. Miss X can appeal the housing register decision with the Council, and it is reasonable for her to do this. There is insufficient evidence of fault in its decision to offer accommodation outside the borough, or the advice it has provided.
South Norfolk District Council (24 017 211)

Statement Closed after initial enquiries Planning applications 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s failure to tell the complainant about an extant planning permission on land next to her home. There is not enough evidence of fault in the Council’s actions to justify an investigation.
London Borough of Sutton (24 017 358)

Statement Closed after initial enquiries School transport 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Mrs X’s daughter with school transport. This is because there is not enough evidence of fault by the Council to warrant an investigation.
Leicester City Council (24 017 454)

Statement Closed after initial enquiries Disabled facilities grants 20-Mar-2025

Summary: We will not investigate this complaint about the way the Council has dealt with a request for a Disabled Facilities Grant. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.
Gateshead Metropolitan Borough Council (24 017 471)

Statement Closed after initial enquiries Enforcement 20-Mar-2025

Summary: We will not investigate this complaint about the Council failing to take enforcement action against alleged breaches of planning control at a property next to the complainant. It is reasonable to expect the complainant to have contacted us sooner about the older issues, and there is insufficient evidence of fault in the way the Council has reached its decisions not to pursue enforcement action.
Lancashire County Council (24 017 482)

Statement Upheld Special educational needs 20-Mar-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

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