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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Dorset Council (24 019 576)

Statement Closed after initial enquiries Planning applications 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal of planning permission. Mr X appealed to the Planning Inspector, and we have no power to also investigate the matter.
Birmingham City Council (24 019 624)

Statement Upheld Other 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s actions during its contact with Mr X concerning his child. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome. Nor will we investigate the delays in the Council completing this procedure, because we have upheld this complaint and are satisfied the Council has agreed to resolve this complaint and provide an appropriate remedy for Mr X’s injustice.
South Tyneside Metropolitan Borough Council (24 019 793)

Statement Closed after initial enquiries Child protection 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s actions in its child protection involvement with his family. This is because there is no sign of fault in the Council’s decision not to consider his complaint further whilst the case is subject to ongoing court proceedings.
London Borough of Croydon (24 020 259)

Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s escalation of a penalty charge notice. This is because it would be reasonable for Mr X to challenge the escalation at court.
Warwick District Council (24 020 712)

Statement Closed after initial enquiries Planning applications 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s planning advice. This is because the complainant has the right to appeal to the Planning Inspector. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
Rushcliffe Borough Council (24 021 250)

Statement Closed after initial enquiries Council tax 19-Mar-2025

Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.
London Borough of Sutton (24 022 033)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2025

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because the information does not indicate the Council’s decision was affected by fault.
Mid Sussex District Council (24 005 007)

Statement Not upheld Homelessness 19-Mar-2025

Summary: We have found no fault with how the Council handled Miss X’s homelessness application. Its actions were timely and in line with homelessness legislation and guidance.
Warwick District Council (24 005 808)

Statement Upheld Homelessness 19-Mar-2025

Summary: Miss B complained about how the Council handled her homelessness. There was fault because the Council wrongly advised her about its duty to protect her belongings and it placed her family in hotel accommodation without cooking facilities for longer than the law allows. This caused Miss B to accrue rent arrears when she could not move her belongings, and caused her distress and expense when she could not cook for her family. The Council should apologise to Miss B, make a payment to recognise the impact on her of the unsuitable accommodation, and waive some of the rent arrears she accrued.
Tendring District Council (24 005 905)

Statement Upheld Homelessness 19-Mar-2025

Summary: Miss X complained that her family were in Bed and Breakfast accommodation for 10 weeks causing them to spend extra money on food and travelling. Miss X also complains that the accommodation made her children anxious. Based on current evidence I find fault and the Council should remedy the injustice by apologising and making a payment to Miss X.

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