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Decision reason: Closed after initial enquiries Not upheld Upheld

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Kent County Council (25 005 850)

Statement Closed after initial enquiries Transport 07-Oct-2025

Summary: We will not investigate Mr X’s complaint the Council refused him a Blue Badge. There is not enough evidence of fault to justify our involvement.
London Borough of Southwark (25 005 895)

Statement Closed after initial enquiries Allocations 07-Oct-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
Surrey County Council (25 003 962)

Statement Closed after initial enquiries Other 07-Oct-2025

Summary: We will not investigate this complaint about a best interests decision which determined where Miss B’s son should live. There is not enough evidence of fault to justify investigating.
Buckinghamshire Council (25 004 834)

Statement Upheld Special educational needs 07-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Manchester City Council (25 004 867)

Statement Upheld Charging 07-Oct-2025

Summary: We will not investigate this complaint about charging for adult social care. We are satisfied with the action the Council has taken to waive outstanding charges. It is unlikely an Ombudsman investigation would achieve anything further.
Dover District Council (25 004 918)

Statement Closed after initial enquiries Enforcement 07-Oct-2025

Summary: We will not investigate this complaint about the way the Council considered Mr X’s neighbour’s planning applications. The complaint about the Council’s decision to grant planning permission in January 2024 is made too late. We have not seen enough evidence of fault in the way the Council considered the second planning application to justify an investigation, and we cannot achieve the outcome Mr X is seeking.
Lancashire County Council (25 005 392)

Statement Closed after initial enquiries Child protection 07-Oct-2025

Summary: We cannot investigate this complaint about the accuracy of information in a court report. The law prevents us from investigating a complaint about what happened in court.
London Borough of Sutton (25 007 672)

Statement Closed after initial enquiries Planning applications 07-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.
Transport for London (25 007 847)

Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025

Summary: We will not investigate Mr X’s complaint about Transport for London’s handling of his representations against a penalty charge notice. This is because Transport for London has cancelled the penalty charge notice and refunded Mr X’s payment and it is unlikely we could achieve anything more for him.
North Somerset Council (25 007 993)

Statement Closed after initial enquiries Enforcement 07-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council's decision to grant planning permission. There is insufficient evidence of fault to justify further investigation. We will also not investigate Mr X’s complaint about planning enforcement. This part of the complaint is late.

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