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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Wokingham Borough Council (24 017 614)

Statement Closed after initial enquiries Child protection 20-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a referral because we could not add to the investigation carried out. We cannot investigate the school’s involvement in the referral because we have no power to investigate what happened in schools.
Bristol City Council (24 017 651)

Statement Closed after initial enquiries Other 20-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to introduce a Liveable Neighbourhood. There is not enough evidence of fault in how the Council consulted on the scheme to justify our involvement.
Buckinghamshire Council (24 017 765)

Statement Upheld Child protection 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
Buckinghamshire Council (24 017 877)

Statement Closed after initial enquiries Special educational needs 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decisions regarding a looked after child’s education. We are unlikely to find fault.
Bupa Care Homes Limited (24 017 996)

Statement Closed after initial enquiries Charging 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the increase in charges from his mother’s Care Provider for care costs. There is not enough evidence of fault to justify an investigation.
Dover District Council (24 018 056)

Statement Closed after initial enquiries Enforcement 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mr X by investigating at this stage.
Hertfordshire County Council (24 019 264)

Statement Closed after initial enquiries Trees 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to plant a tree near his property, and its handling of the matter. This is because there is not enough evidence of fault to justify investigating.
Derbyshire Fire & Rescue Service (24 019 323)

Statement Closed after initial enquiries Other 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Authority’s response to his report of fire safety breaches in a short-term rental accommodation. There is insufficient evidence of fault and an investigation would not lead to a different outcome.
London Borough of Hillingdon (24 019 371)

Statement Closed after initial enquiries Highway repair and maintenance 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s management of temporary road works as a highways authority. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is no worthwhile outcome achievable by us investigating.
London Borough of Lewisham (24 019 483)

Statement Closed after initial enquiries Other 20-Mar-2025

Summary: We will not investigate Ms X’s complaint that a Council officer has committed fraud. The is because the police are better placed to consider the issues raised and because we cannot achieve the outcome Ms X is seeking.

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