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Your search has 52233 results

  • Wiltshire Council (24 015 905)

    Statement Upheld Special educational needs 19-Mar-2025

    Summary: Ms X complained about the Council’s delay in making decisions after its annual review of her daughter, Y’s Education Health and Care Plan and its failure to carry out six monthly reviews, as stipulated by that Plan, which caused her avoidable worry and stress. We asked the Council to take steps to remedy the injustice and it agreed to apologise and make a symbolic payment.

  • Devon County Council (24 009 256)

    Statement Upheld Special educational needs 19-Mar-2025

    Summary: Miss X complained about the Council’s handling of her request for an Education, Health and Care needs assessment, which denied her child support in preschool. We found avoidable delay by the Council in completing the assessment and issuing an Education, Health and Care Plan for Miss X’s child. The Council agreed to apologise to Miss X and make a symbolic payment of £800 in recognition of the distress and impact on C’s preschool education caused by its avoidable delay.

  • West Sussex County Council (24 009 875)

    Statement Upheld Assessment and care plan 19-Mar-2025

    Summary: The Council acknowledged failings in the way it dealt with the financial assessment for Mrs Y’s care, before the complaint came to this office. It apologised and offered a repayment plan. We consider this a satisfactory remedy.

  • London Borough of Redbridge (24 010 566)

    Statement Upheld Other 19-Mar-2025

    Summary: Mrs X complained about services provided to her son, Y, by the Council’s children’s services department. We found fault because the Council failed to consider the complaint under the children’s statutory complaints procedure. This caused Mrs X avoidable distress and frustration. To remedy the injustice caused, the Council has agreed to consider Mrs X’s concerns through the statutory procedure and apologise for failing to do this originally. It has also agreed to make a payment to her and issue guidance to staff.

  • London Borough of Redbridge (24 010 962)

    Statement Upheld Looked after children 19-Mar-2025

    Summary: Mrs X complained about how the Council refused services to her disabled son, Y. The Council was at fault for refusing to consider her complaint properly under the statutory children’s complaints procedure. This caused Mrs X frustration. It will now consider her complaint at stage two of the statutory children’s complaints procedure.

  • Horsham District Council (24 011 263)

    Statement Upheld Housing benefit and council tax benefit 19-Mar-2025

    Summary: Mr X complained about how the Council handled his housing benefit claim. The Council avoidably delayed his claim and resulting appeal, causing him distress and uncertainty. The Council should apologise, evidence to Mr X it has now referred his appeal to the First-Tier Tribunal (Social Entitlement Chamber), and pay a financial remedy.

  • Winchester City Council (24 018 117)

    Statement Closed after initial enquiries Council tax 19-Mar-2025

    Summary: We will not investigate this complaint about the administration of a council tax account as it is unlikely we will find fault by the Council.

  • Blackburn with Darwen Council (24 018 154)

    Statement Closed after initial enquiries Planning applications 19-Mar-2025

    Summary: We will not investigate this complaint about the way the Council considered the complainant’s reports that her neighbours have breached planning control. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.

  • Torbay Council (24 018 172)

    Statement Closed after initial enquiries Trees 19-Mar-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s assessment of risks and damage caused by nearby highway trees it owns, and its decision not to remove them. There is not enough evidence of Council fault to warrant us investigating. There is insufficient significant personal injustice to Mr X by the matters complained of to justify investigation. It would be reasonable for him to take any legal claim for property damage to the Council’s insurer and to court if required, and any claim of illegality by the Council to court. We also cannot achieve the key outcome Mr X wants.

  • East Suffolk Council (24 018 186)

    Statement Closed after initial enquiries Enforcement 19-Mar-2025

    Summary: We will not investigate this complaint about the way the Council considered and approved a planning application. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

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