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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52233 results

Wirral Metropolitan Borough Council (24 018 231)

Statement Closed after initial enquiries Trading standards 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about a trading standards matter. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.
Essex County Council (24 018 304)

Statement Upheld Special educational needs 20-Mar-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Teignbridge District Council (24 018 377)

Statement Closed after initial enquiries Planning applications 20-Mar-2025

Summary: We cannot investigate this complaint about the Council failing to properly consider the impact on the complainant’s amenity when it approved a planning application. This is because the complainant has already taken court action about the matter.
Northumberland County Council (24 018 428)

Statement Closed after initial enquiries Trading standards 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to take legal action against a contractor who carried out work on the complainant’s home. This is because the Council’s actions did not cause the injustice claimed by the complainant. Their injustice stems from the actions of the contractor and the Council is not responsible for this.
Cheshire West & Chester Council (24 018 471)

Statement Closed after initial enquiries School transport 20-Mar-2025

Summary: We will not investigate this complaint that the Council has failed to properly consider the complainant’s application and appeal for school transport for her daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
London Borough of Ealing (24 018 785)

Statement Closed after initial enquiries Parking and other penalties 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council changing the cost of a resident’s parking permit. This is because the matter has not caused Mr X any significant personal injustice which is serious enough to warrant an investigation.
Worcestershire County Council (24 018 910)

Statement Closed after initial enquiries Other 20-Mar-2025

Summary: We will not investigate this complaint about the report the Council submitted to court as part of private proceedings. The law prevents us investigating matters that have been considered in court.
Kirklees Metropolitan Borough Council (24 018 967)

Statement Upheld Refuse and recycling 20-Mar-2025

Summary: We will not investigate this complaint about problems with the complainant’s assisted bin collections. This is because the Council has provided a fair remedy.
Trafford Council (24 016 437)

Statement Closed after initial enquiries Refuse and recycling 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s request for a larger general waste bin and his subsequent complaint. An investigation by the Ombudsman would be unlikely to lead to a different outcome.
Nottinghamshire County Council (24 016 460)

Statement Closed after initial enquiries Adoption 20-Mar-2025

Summary: We will not investigate Dr Y’s complaint the Council’s poor handling led to a failed adoption. We could not add to the Council’s investigation of these complaints under all three stages of the statutory complaints process. We cannot achieve the outcomes the complainant wants.

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