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Decision reason: Closed after initial enquiries Not upheld Upheld

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Surrey County Council (25 007 850)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We cannot investigate this complaint about a Council-commissioned support service allegedly failing to provide reasonable adjustments for Mr X. He has begun court action about the matter, so the law says we cannot also consider it.
Bristol City Council (25 007 891)

Statement Closed after initial enquiries Child protection 20-Oct-2025

Summary: We cannot investigate this complaint about the Council’s decision to seek removal of Miss X’s child via the courts, and related matters. The law prevents us investigating what happened in court and the Council’s decision to pursue court action. Peripheral matters are inextricably linked to the court proceedings.
Surrey County Council (25 007 917)

Statement Closed after initial enquiries School transport 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to decline Mr X’s application for travel assistance for his child Y. This is because there is insufficient evidence of fault to warrant an investigation.
Tunbridge Wells Borough Council (25 008 235)

Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025

Summary: We will not investigate this complaint about the Council sending correspondence about two penalty charge notices to the wrong address. This is because it would be reasonable for Miss X to apply to the Traffic Enforcement Centre to take the process back to an earlier stage.
Sunderland City Council (25 008 548)

Statement Closed after initial enquiries Council tax support 20-Oct-2025

Summary: We will not investigate Miss X’s complaint about council tax support. There is insufficient evidence of fault in how the Council changed its policy. Miss X could appeal to the Valuation Tribunal against her liability and this part of her complaint is therefore out of our jurisdiction.
London Borough of Bromley (25 006 253)

Statement Closed after initial enquiries Allocations 20-Oct-2025

Summary: We will not investigate this complaint about officers not informing Ms X that she would not qualify for the housing register if she accepted a private rented property. There is insufficient evidence of fault to justify an investigation.
Essex County Council (25 006 272)

Statement Upheld Special educational needs 20-Oct-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
Dorset Council (25 006 305)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate most of Miss X’s complaint about the Council’s early help services because an investigation is unlikely to achieve any additional outcome. We will not investigate some of the complaint because the Information Commissioner’s Office is better suited.
Sandwell Metropolitan Borough Council (25 006 407)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s description of a property sold under the Right to Buy scheme in 2021. The details of the sale are a private legal matter and only the courts could provide a remedy for any claim of negligence.
Devon County Council (25 006 422)

Statement Closed after initial enquiries Parking and other penalties 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s enforcement of a penalty charge notice. There is insufficient evidence of fault by the Council.

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