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Decision reason: Closed after initial enquiries Not upheld Upheld

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Solihull Metropolitan Borough Council (24 018 812)

Statement Closed after initial enquiries Residential care 06-Apr-2025

Summary: We will not investigate Mrs X’s complaint about residential care commissioned by the Council and provided to her late mother Mrs Y. There would be no worthwhile outcome investigation of the complaint would achieve for Mrs Y. An investigation by us would not add to the care firm’s investigation nor achieve a different outcome.
London Borough of Islington (24 018 882)

Statement Closed after initial enquiries Special educational needs 06-Apr-2025

Summary: We will not investigate this complaint about the education of Ms X’s children. This is because the law prevents us from investigating most things that happen in schools and because it is reasonable for Ms X to use her right of appeal to a tribunal.
Brighton & Hove City Council (24 018 895)

Statement Closed after initial enquiries School admissions 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s consultation into changes to its school admission arrangements. This is because there is not enough evidence of fault by the Council.
Reading Borough Council (24 019 038)

Statement Closed after initial enquiries Other 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to the complainant’s damaged allotment. This is because part of the complaint is late, and our involvement is also unlikely to achieve a worthwhile outcome. It would be reasonable for the complainant to seek to recover the cost of damage to her property through a court of law because it can decide questions of liability which we cannot.
London Borough of Hillingdon (24 019 122)

Statement Closed after initial enquiries Allocations 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
Manchester City Council (24 019 477)

Statement Closed after initial enquiries Assessment and care plan 06-Apr-2025

Summary: We will not investigate this complaint about an alledged failure by the Council in 2018 to provide the complainant with home adaptations and equipment. The complainant says these were essential to meeting her health needs. There is no practical prospect that we would be able to investigate the allegations given the allegations made are historical.
City of York Council (24 019 482)

Statement Closed after initial enquiries Councillor conduct and standards 06-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation and decision(s) relating to a Councillor standards of conduct complaint. Further investigation by us is unlikely to lead to a significantly different outcome for Mr X.
Middlesbrough Borough Council (24 019 492)

Statement Closed after initial enquiries Council tax 06-Apr-2025

Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal.
Birmingham City Council (24 019 580)

Statement Closed after initial enquiries Allocations 06-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful housing application. This is because there is insufficient evidence of fault by the Council.
Essex County Council (24 019 857)

Statement Upheld Special educational needs 06-Apr-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

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