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Your search has 52298 results

  • Nottinghamshire County Council (24 019 236)

    Statement Closed after initial enquiries Special educational needs 04-Apr-2025

    Summary: We will not investigate this complaint that the Council has failed to communicate with the complainant properly in matters relating to her son’s Education Health and Care plan. This is because investigation would not achieve anything significant or lead to a different outcome.

  • London Borough of Brent (24 002 828)

    Statement Upheld Homelessness 03-Apr-2025

    Summary: Ms X has complained about the Council’s handling of her homelessness application and issues of disrepair in her property. Ms X also says the Council failed to act when she received a Section 21 notice meaning she returned home to find she and her children could not access their property or belongings. We have found fault in the actions of the Council for delay in handling Ms X’s homelessness application and failing to act after she received a Section 21 notice. The Council has agreed to issue an apology to Ms X, pay her a financial payment and complete service improvements.

  • Walsall Metropolitan Borough Council (24 005 662)

    Statement Upheld Special educational needs 03-Apr-2025

    Summary: Mrs X complained the Council did not properly complete the 2022 annual review of her daughter, Y’s Education, Health and Care Plan, named an inappropriate placement and delayed issuing an amended plan after the 2023 annual review. She also complained about the Council’s complaint handling. Mrs X said this caused unnecessary distress and uncertainty. There was fault in the way the Council did not issue a decision after the 2023 annual review, delayed issuing an amended plan and delayed completing its complaint process. This frustrated Mrs X’s right of appeal to the Tribunal and she was put to time and trouble to complain. The Council should apologise, make a financial payment and issue guidance to its staff.

  • Essex County Council (24 005 941)

    Statement Not upheld Transport 03-Apr-2025

    Summary: Mr X complained about the way the Council handled his application for a Blue Badge that delayed him receiving the Badge. We found that whilst it took many months to process Mr X’s application, this was not because of fault by the Council.

  • London Borough of Camden (24 008 596)

    Statement Closed after initial enquiries Allocations 03-Apr-2025

    Summary: We will not investigate this complaint about how the Council assessed Miss X’s individual needs when giving her housing register application suitable priority. There is not enough evidence of fault in the Council’s actions to warrant further investigation.

  • H I C A (24 011 015)

    Statement Upheld Residential care 03-Apr-2025

    Summary: Ms C complained on behalf of her mother, Mrs D that the Care Provider failed to provide sufficient recompense for the poor care Mrs D received while resident at one of its care homes. We found the Care Provider accepted the fault caused distress to Mrs D and provided a suitable remedy in line with our guidance.

  • London Borough of Hillingdon (24 011 980)

    Statement Upheld Homelessness 03-Apr-2025

    Summary: On behalf of Mr X, Mrs B complained the Council poorly handled Mr X’s homelessness application. Mrs B says this caused Mr X distress. We find the Council at fault for a delay in opening a new application for Mr X. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Mr X and remind its staff of when the Council should carry out homelessness assessments.

  • London Borough of Lewisham (24 013 580)

    Statement Not upheld Transport 03-Apr-2025

    Summary: Mrs Y complains on behalf of her husband, Mr Y, that he has not been awarded a blue badge. Mrs Y says the Council failed to fully consider the evidence before making its decision. Mrs Y says this has caused stress and frustration and has isolated and affected Mr Y physically and mentally. We have found no fault in the actions of the Council.

  • Tonbridge and Malling Borough Council (24 013 728)

    Statement Upheld Council tax 03-Apr-2025

    Summary: Mr B complained that the Council had not provided him with a right of appeal against a decision to refuse discretionary relief on his council tax. We found fault in the Council’s actions. The Council has agreed to reissue the decision with the correct appeal rights, apologise to Mr B, pay him £100 and improve its procedures for the future.

  • Kirklees Metropolitan Borough Council (24 014 401)

    Statement Closed after initial enquiries Child protection 03-Apr-2025

    Summary: We will not investigate this complaint about the Council substantiating a safeguarding concern in a matter involving Miss X. There is not enough evidence of fault in the Council’s actions to warrant investigation by us.

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