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Decision reason: Closed after initial enquiries Not upheld Upheld

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Thurrock Council (24 020 761)

Statement Closed after initial enquiries Council house sales and leaseholders 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to accept the complainant submitted a Right to Buy application to buy his home in October. The Council confirms it has no record of the application and we consider further investigation will not lead to a different outcome. Mr X wants the Council to honour the previous maximum discount on a new application. This is not something we can achieve.
Wokingham Borough Council (24 020 781)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about the Council fining Mr X for his child’s unauthorised school absence. This is because Mr X had a right to go to a magistrate’s court to contest the fine it would have been reasonable to use.
Royal Borough of Kensington & Chelsea (24 020 895)

Statement Closed after initial enquiries Commercial and contracts 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council managed the lease for a public space. This is because his complaint is made late, and I see no good reason why he could not have made it sooner. I will not investigate Ms Z’s complaint because it is not about an administrative function of the Council.
West Northamptonshire Council (24 021 015)

Statement Closed after initial enquiries Child protection 24-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s involvement with her children. The law prevents us from investigating anything that is the subject of court proceedings. We also cannot achieve the outcome Miss X wants.
City of Bradford Metropolitan District Council (24 021 397)

Statement Closed after initial enquiries Planning applications 23-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice as a result of the alleged fault.
Liverpool City Region Combined Authority (24 022 249)

Statement Closed after initial enquiries Public transport 23-Apr-2025

Summary: We will not investigate this complaint about a travel pass because there is not enough significant injustice to justify investigation.
Portsmouth City Council (24 022 260)

Statement Closed after initial enquiries Parking and other penalties 23-Apr-2025

Summary: We will not investigate this complaint that the Council illegally clamped the complainant’s car. This is because there is insufficient evidence of fault causing injustice, and there are other organisations better placed to deal with parts of the complaint. In addition, the Council provided a fair remedy for an error that did occur.
Transport for London (24 022 375)

Statement Closed after initial enquiries Parking and other penalties 23-Apr-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.
Mid Suffolk District Council (24 022 699)

Statement Closed after initial enquiries Council tax 23-Apr-2025

Summary: We will not investigate this complaint about a delay by the Council in issuing a council tax bill. This is because there is insufficient evidence of injustice.
London Borough of Barnet (24 022 766)

Statement Closed after initial enquiries Transport 23-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

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