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Your search has 52409 results

  • Kent County Council (24 022 223)

    Statement Closed after initial enquiries Special educational needs 24-Apr-2025

    Summary: We will not investigate Mrs X’s complaint about an educational psychologist report commissioned as part of the Education Health and Care needs assessment process for her son. This is because Mrs X believes the report led to the wrongful refusal of her application for an Education Health and Care Plan and it would be reasonable for her to appeal against this decision. The Tribunal is better placed to determine whether the report was flawed and it has the power to overturn the Council’s decision, which we do not.

  • London Borough of Redbridge (24 022 328)

    Statement Closed after initial enquiries Street furniture and lighting 24-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to install a charging point outside his home. Any injustice the Council’s actions has caused to Mr X is not significant enough to warrant an investigation. Additionally, there is no worthwhile outcome achievable.

  • London Borough of Hackney (24 022 709)

    Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025

    Summary: We will not investigate Ms X’s complaint about two penalty charge notices issued by the Council in error. This is because the Council cancelled the notices and the matter did not cause Ms X significant enough injustice to warrant any further remedy.

  • Newark & Sherwood District Council (24 023 060)

    Statement Closed after initial enquiries Councillor conduct and standards 24-Apr-2025

    Summary: We will not investigate this complaint about the Council’s handling of a complaint about a parish council as it is unlikely we will find fault by the Council and the substantive matter is not within our legal remit.

  • Nottinghamshire County Council (25 000 328)

    Statement Closed after initial enquiries Highway repair and maintenance 24-Apr-2025

    Summary: We will not investigate Mrs B’s complaint that the Council has refused to pay her compensation for injuries she suffered. This is because it is reasonable for Mrs B to pursue her compensation claim at court.

  • Durham County Council (25 000 516)

    Statement Upheld Leisure and culture 24-Apr-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.

  • Transport for London (25 000 835)

    Statement Closed after initial enquiries Parking and other penalties 24-Apr-2025

    Summary: We will not investigate this complaint about the Council's enforcement of a penalty charge notice as it is reasonable to expect the complainant to ask the court to consider her case.

  • Bury Metropolitan Borough Council (24 000 867)

    Statement Upheld Special educational needs 24-Apr-2025

    Summary: Miss X complained that the Council failed to provide education to her son while he was out of school. We have found that the Council was at fault, because it failed to deliver home tuition to Miss X’s son for at least part of 2023. This meant he lost education, and he and Miss X likely suffered distress. The Council has agreed to make symbolic payments to recognise their injustice, and it will take steps to improve its service.

  • Staffordshire County Council (24 002 043)

    Statement Upheld Special educational needs 24-Apr-2025

    Summary: Mrs X complained the Council failed to ensure her child, Y received therapy provision in line with their Education, Health and Care (EHC) Plan between November 2022 and February 2024. The Council was at fault. It failed to ensure Y received the therapy provision and failed to carry out sufficient oversight or investigation in response to Mrs X’s concerns. The Council agreed to make payments to Mrs X to acknowledge Y’s loss of provision and for the distress caused to her.

  • Test Valley Borough Council (24 002 511)

    Statement Upheld Enforcement 24-Apr-2025

    Summary: Ms X complained on behalf of a residents’ association that the Council failed to take planning enforcement action to stop unauthorised activities and structures at a nearby site. The Council was entitled to wait on the outcome of a planning application before deciding whether to take enforcement action. However, the Council took too long to decide the application, causing residents a period of uncertainty. The Council should apologise to the residents’ association.

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