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Decision reason: Closed after initial enquiries Not upheld Upheld

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Medway Council (25 011 056)

Statement Closed after initial enquiries Council tax 29-Oct-2025

Summary: We will not investigate this complaint about a Council tax premium and listing advice because there is a right of appeal to a Valuation Tribunal and there is insufficient evidence of fault by the Council.
London Borough of Southwark (25 011 312)

Statement Closed after initial enquiries Homelessness 29-Oct-2025

Summary: We will not investigate this complaint about the Council’s consideration of a homelessness review of suitability. There is insufficient evidence of fault which would warrant an investigation.
Southampton City Council (25 012 134)

Statement Closed after initial enquiries Councillor conduct and standards 29-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault. The complainant has also not suffered significant injustice.
Manchester City Council (25 015 673)

Statement Closed after initial enquiries Refuse and recycling 29-Oct-2025

Summary: We will not investigate Dr B’s complaint about the Council’s delay providing a larger refuse bin. This is because an investigation would not add to the Council’s own investigation.
Leicester City Council (25 008 562)

Statement Closed after initial enquiries Trees 29-Oct-2025

Summary: We will not investigate Mr Z’s complaint about the Council’s decision to not take further action on a tree outside his home. This is because there is not enough evidence of fault to justify investigation.
Durham County Council (25 009 054)

Statement Closed after initial enquiries Child protection 29-Oct-2025

Summary: We will not investigate this complaint about a report the Council presented to a court. The law prevents us from investigating matters that have been subjected to court proceedings.
London Borough of Redbridge (25 009 082)

Statement Closed after initial enquiries Planning advice 29-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for pre-application planning advice. This is because it is unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for the complainant.
London Borough of Islington (25 009 312)

Statement Closed after initial enquiries Trees 29-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s liability for damage to his car. This is because Mr X has a legal remedy to pursue the matter through the courts, and it would be reasonable for him to do so.
North Northamptonshire Council (25 009 543)

Statement Closed after initial enquiries Council house sales and leaseholders 29-Oct-2025

Summary: We will not investigate this complaint about delay in the sale of a Council property under the Right to Buy scheme. This is because the Council is to consider the complaint further.
City of Wolverhampton Council (25 013 680)

Statement Closed after initial enquiries Leisure and culture 28-Oct-2025

Summary: We will not investigate this complaint about poor treatment Mr X received during a public event. This is because an investigation would not result in a worthwhile outcome for Mr X.

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