Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 52297 results

Erewash Borough Council (24 023 094)

Statement Closed after initial enquiries Council tax 14-Apr-2025

Summary: We will not investigate this complaint about Council tax premiums because there is a right of appeal to a Valuation Tribunal. There is no evidence of fault by the Council in its publicity of the premium.
Calderdale Metropolitan Borough Council (24 023 109)

Statement Closed after initial enquiries Council tax 14-Apr-2025

Summary: We will not investigate this complaint about Council tax liability because there was a right of appeal to a Valuation Tribunal.
Birmingham City Council (25 000 672)

Statement Closed after initial enquiries Highway repair and maintenance 14-Apr-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
London Borough of Croydon (24 018 309)

Statement Closed after initial enquiries Other 14-Apr-2025

Summary: We will not investigate this complaint about the provision of housing for affordable housing on a development marketed as private open market housing only. This is because the complaint is made too late.
Westminster City Council (24 020 876)

Statement Closed after initial enquiries Other 14-Apr-2025

Summary: We will not investigate Mr X’s complaint that the Council unlawfully processed and shared his personal data. This is because the Information Commissioner’s Office is better placed to consider this complaint. We will not investigate Mr X’s complaint about the Council’s complaint process because it does not meet the tests in our assessment code.
Coventry City Council (24 006 911)

Statement Not upheld Domiciliary care 13-Apr-2025

Summary: Mr X complained about the care provided to his wife by a care provider arranged by the Council. Mr X also complained the Council did not appropriately consider his concerns. He says the Council’s actions caused avoidable distress and worry and resulted in him having to complete his wife’s care. We found no fault by the Council.
London Borough of Bromley (24 007 654)

Statement Upheld Special educational needs 13-Apr-2025

Summary: Ms B complained the Council failed to put in place provision in her daughter’s education, health and care plan. I am satisfied some of the claimed missing provision was in place but the Council failed to put in place the speech and language therapy. The Council also failed to make its own enquiries with the school when Ms B complained. That means Ms B’s daughter missed out on speech and language therapy and Ms B experienced distress. An apology, payment to Ms B and reminder to officers is satisfactory remedy.
London Borough of Croydon (24 009 654)

Statement Upheld Assessment and care plan 13-Apr-2025

Summary: Miss X complains the Council has failed to assess her needs as her son’s carer properly, leaving her without support. The Council was at fault over the way it did her 2024 carer’s assessment. It needs to apologise, make a symbolic payment to her, and reassess her needs as her son’s carer. The Council also needs to take action to improve its working practices.
Leeds City Council (24 009 672)

Statement Closed after initial enquiries Other 13-Apr-2025

Summary: Ms X complains the Council advised her to have contact with her ex-partner despite a history of domestic abuse. We will not investigate this complaint. This is because it is about the Council’s actions during court proceedings which the law prevents us investigating, and related matters that are not separable from the court proceedings.
Tunbridge Wells Borough Council (24 010 067)

Statement Not upheld Parking and other penalties 13-Apr-2025

Summary: Mr X complained about poor signage, which led to the Council issuing him with several Penalty Charge Notices. He also complained the Council’s enforcement agent’s behaviour was unreasonable and did not consider his vulnerability. We have not investigated Mr X’s complaint about poor signage and the Penalty Charge Notices as it was reasonable for him to have applied to the Traffic Enforcement Centre to reinstate his right of appeal. We find no fault with how the enforcement agent dealt with Mr X.

Back
211
212
213
214
215
216
217
218
219
220
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 52297 results

Review your privacy settings