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Your search has 52409 results

  • Kirklees Metropolitan Borough Council (24 023 279)

    Statement Closed after initial enquiries Other 23-Apr-2025

    Summary: We will not investigate Miss X’s complaint that the Council breached data protection law. This is because it is reasonable to expect Miss X to take the matter to the Information Commissioner’s Office.

  • Suffolk County Council (25 000 356)

    Statement Closed after initial enquiries Planning applications 23-Apr-2025

    Summary: We will not investigate this complaint about how the Council responded to a consultation request from the local planning authority. This is because the complaint has been made on behalf of a parish council and not a member of the public.

  • London Borough of Hackney (25 000 361)

    Statement Closed after initial enquiries Other 23-Apr-2025

    Summary: We will not investigate Mr X’s complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault with the Council’s decision not to consider Mr X’s complaint until after court proceedings have concluded.

  • Cornwall Council (25 001 146)

    Statement Closed after initial enquiries Parking and other penalties 23-Apr-2025

    Summary: We will not investigate Mrs B’s complaint about a Penalty Charge Notice she received. This is because it is reasonable for Mrs B to put in an appeal to the Traffic Penalty Tribunal.

  • London Borough of Harrow (24 017 275)

    Statement Upheld Homelessness 23-Apr-2025

    Summary: We will not investigate Ms X’s complaint about the Council’s handling of her daughter’s homeless case. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Rother District Council (23 007 587)

    Statement Upheld Enforcement 23-Apr-2025

    Summary: Ms X complained about how the Council handled her concerns about breaches of planning and environmental control, and anti-social behaviour by her neighbour since 2021. We found fault by the Council for causing unnecessary delays in the planning enforcement process from Summer 2024. It was not at fault for the delays prior to this, or the other matters complained about as it reached decisions it was entitled to make. The Council should apologise and make payment to Ms X to acknowledge the distress and uncertainty its delays are causing her.

  • Stoke-on-Trent City Council (24 001 148)

    Statement Upheld Child protection 23-Apr-2025

    Summary: Mr X complained that the Council did not deal with child protection issues properly. The Council did not properly assess Mr X’s circumstances and delayed making a reassessment. Mr X suffered avoidable distress. The Council should pay Mr X £4,724.

  • London Borough of Redbridge (24 004 652)

    Statement Upheld Special educational needs 23-Apr-2025

    Summary: Ms X complained about the Council’s actions in relation to her child, Y’s, Education, Health and Care (EHC) Plan. The Council was at fault. It delayed providing Y with some provision and has still not secured and delivered other provision as outlined in the EHC Plan. The Council also poorly communicated with Ms X when she complained. The Council has agreed it will make Ms X a symbolic payment to recognise the provision Y has not received and for the distress and frustration it caused to Ms X. The Council will also apologise to Ms X. The Council will provide us with an action plan which explains how it will improve its service to prevent a recurrence of fault. It will also remind staff of the response timescales within its complaints procedure.

  • Norfolk County Council (24 007 458)

    Statement Upheld Alternative provision 23-Apr-2025

    Summary: We found fault on Mr Y’s complaint about the Council failing to provide his son, Z, with suitable alternative education since he stopped attending school. It delayed issuing an Education, Health and Care plan. It failed to show it assessed Z’s needs when he stopped going to school or considered whether he was receiving a suitable education which was reasonably available and accessible. It also failed to show a record of its decision. These caused distress as Z lost education, had the uncertainty about whether it properly considered his situation, and caused frustration and stress. The Council agreed to send an apology, pay for missed education, pay for the distress caused by the delay and other fault, and actions it has now taken.

  • London Borough of Bromley (24 008 041)

    Statement Upheld Allocations 23-Apr-2025

    Summary: Miss D complained there was an error on her housing bidding account which meant she was removed from the housing register and had to make a new application. Miss D says this has significantly impacted her mental health and ability to work. Miss D also says it has affected the mental health of her children. We find the Council at fault for failing to inform Miss D it had closed her bidding account. This caused Miss D frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to Miss D to remedy the injustice caused by the faults identified.

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