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Decision reason: Closed after initial enquiries Not upheld Upheld

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North Tyneside Metropolitan Borough Council (25 009 055)

Statement Closed after initial enquiries Allocations 10-Nov-2025

Summary: We will not investigate Ms X’s complaint about the waiting times for a Council property, and her concerns about the Council’s Choice Based Lettings scheme. This is because there is not enough evidence of fault to justify investigating.
Essex County Council (25 009 103)

Statement Upheld Special educational needs 10-Nov-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by its delay.
London Borough of Islington (25 010 218)

Statement Closed after initial enquiries Other 10-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of Miss X’s complaint about one of its officers. Further investigation by us would not lead to a different outcome.
Hartlepool Borough Council (25 010 221)

Statement Closed after initial enquiries Other 10-Nov-2025

Summary: We will not investigate Mrs X’s complaint about an alleged data breach by the Council. This is because it is about a data matter best considered and decided by the Information Commissioner’s Office.
Liverpool City Council (25 009 211)

Statement Closed after initial enquiries Leisure and culture 10-Nov-2025

Summary: We will not investigate this complaint about how the Council responded to Mr X’s contact with staff at a library facility. There is not enough evidence of fault nor significant injustice. Nor will we consider the Council’s complaint handling, because they have acknowledged and apologised for the delay.
London Borough of Barnet (25 009 758)

Statement Closed after initial enquiries Highway repair and maintenance 10-Nov-2025

Summary: We will not investigate this complaint about highway repair because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to consider the complaint.
Forest of Dean District Council (25 011 439)

Statement Closed after initial enquiries Enforcement 10-Nov-2025

Summary: We will not investigate this complaint about damage caused to the complainant’s property. This is because the matter is better dealt with in court.
Cumberland Council (25 008 265)

Statement Closed after initial enquiries Refuse and recycling 10-Nov-2025

Summary: We will not investigate this complaint about the Council’s provision of waste containers for recycling. There is insufficient evidence of fault which would warrant an investigation.
Derby City Council (25 008 326)

Statement Closed after initial enquiries Highway adoption 10-Nov-2025

Summary: We will not investigate this complaint about a dropped kerb because the complaint is late without good reasons to exercise discretion to investigate.
Lincolnshire County Council (25 008 352)

Statement Closed after initial enquiries Transport 10-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault in the Council’s decision making.

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