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Decision reason: Closed after initial enquiries Not upheld Upheld

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North Northamptonshire Council (25 017 279)

Statement Closed after initial enquiries Highway repair and maintenance 11-Nov-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by loose road chippings. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
Brighton & Hove City Council (25 012 201)

Statement Closed after initial enquiries Highway repair and maintenance 11-Nov-2025

Summary: We will not investigate this complaint about damage to Mr X’s tyre from hitting a pothole in the road. This is because it is reasonable for Mr X to pursue his claim for repair costs through the courts.
Essex County Council (25 012 670)

Statement Closed after initial enquiries Safeguarding 11-Nov-2025

Summary: We will not investigate this complaint the Council failed to respond properly to adult safeguarding concerns. That is because the complaint it late and there is no good reason to exercise discretion and consider it now.
Cornwall Council (25 012 707)

Statement Closed after initial enquiries Councillor conduct and standards 11-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
Cambridgeshire County Council (25 013 620)

Statement Closed after initial enquiries Other 11-Nov-2025

Summary: We cannot investigate Miss X’s complaints about the preparation and content of a section 7 report because the matter is before a court and the law says we cannot investigate. We will not investigate Miss X’s complaint about the Council’s complaints process because the primary matter is outside our jurisdiction.
London Borough of Camden (25 014 008)

Statement Closed after initial enquiries Allocations 11-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision. The Council has agreed to carry out a fresh review and further investigation would not lead to a different outcome.
London Borough of Camden (25 014 016)

Statement Upheld Other 11-Nov-2025

Summary: The Council was at fault for a delay in responding to Mr X’s complaint. It has now agreed to issue its response and to make a symbolic payment to recognise Mr X’s likely distress. It will also take steps to improve its service.
London Borough of Southwark (25 018 516)

Statement Upheld Allocations 11-Nov-2025

Summary: We will not investigate Miss X’s complaint about the Council’s delay responding to her queries about her housing application banding. This is because the Council has upheld the complaint, apologised for the delay and provided explanations. Further investigation by us would therefore not be proportionate.
Leeds City Council (25 006 900)

Statement Closed after initial enquiries Allocations 11-Nov-2025

Summary: We will not investigate this complaint about the Council failing to carry out repairs in Mr X’s temporary accommodation. There is not enough evidence of fault in the Council’s suitability review to justify further investigation. In addition, investigation would be unlikely to achieve the outcome Mr X wants.
London Borough of Enfield (25 008 236)

Statement Closed after initial enquiries Allocations 11-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to change its housing allocation scheme and how this awards priority points to her and other residents. The Council is entitled to make such changes to its policy. There is not enough evidence of fault in the Council’s action or how it has applied its new scheme in Ms X’s case to warrant further investigation.

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