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Decision reason: Closed after initial enquiries Not upheld Upheld

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East Sussex County Council (25 001 020)

Statement Upheld Highway repair and maintenance 11-Nov-2025

Summary: There was no fault in the Council’s decision not to take further action and undertake remedial works around Mrs X’s report of water flooding on her street. The Council was at fault for delays in carrying out site inspections and for failing to inform her of its decision not to take further action. The Council agreed to apologise to Mrs X to acknowledge the injustice this caused.
Brighton & Hove City Council (25 001 047)

Statement Not upheld Other 11-Nov-2025

Summary: Mrs X complained the Council discriminated against her children by refusing them access to a Holiday Activities and Food (HAF) scheme. We found no fault with the way the Council made its decision.
Stockport Metropolitan Borough Council (25 001 066)

Statement Upheld Special educational needs 11-Nov-2025

Summary: The Council was at fault for the delay in producing an Education, Health and Care (EHC) Plan for Mrs X’s child, Z. The Council also failed to consider its responsibilities to provide education for Z when it became aware Z was not at school, this is fault. The Council has agreed to apologise and make a payment to recognise the delay and distress, frustration and uncertainty caused.
Suffolk County Council (25 001 276)

Statement Upheld Safeguarding 11-Nov-2025

Summary: Mrs C complained about the way the Council carried out a safeguarding investigation into concerns she raised against a care provider looking after her relative, Mrs E and counter-concerns raised by the Care Provider. We found some fault in the way the Council communicated with Mrs C about the allegations, some delay in requesting evidence and reaching a conclusion and some confusion on the final complaint response. This caused Mrs C some distress and uncertainty. The Council has agreed to apologise and pay her £200.
Royal Borough of Kingston upon Thames (25 001 997)

Statement Upheld Assessment and care plan 11-Nov-2025

Summary: There was no fault by the Council in placing the late Mr X in a care home and charging him for it. He had mental capacity to decide on his care and living arrangements. He was not deprived of his liberty and the Council offered assistance with a funding application for a grant for repairs to the home. There was a failure to give Mr X information about the charging framework for social care and support, this was fault, but it did not cause significant injustice because a family member was told basic information about financial assessments.
London Borough of Brent (25 004 457)

Statement Closed after initial enquiries Safeguarding 11-Nov-2025

Summary: We will not investigate Ms X and Ms Y’s complaint about their mother, Ms Z. Due the length of time which has passed, we are unlikely to be able to reach reliable conclusions or achieve meaningful outcomes for Ms X, Ms Y and Ms Z.
Royal Free London NHS Foundation Trust (25 004 457a)

Statement Closed after initial enquiries Hospital acute services 11-Nov-2025

Summary: We will not investigate Ms X and Ms Y’s complaint about their mother, Ms Z. Due the length of time which has passed, we are unlikely to be able to reach reliable conclusions or achieve meaningful outcomes for Ms X, Ms Y and Ms Z.
Cornwall Council (25 005 699)

Statement Closed after initial enquiries Enforcement 11-Nov-2025

Summary: We will not investigate this complaint that the Council has failed to take planning enforcement action against alleged breaches of planning control at a holiday park. There is insufficient evidence of fault in the way the Council considered the matter, and it does not cause the complainant a significant personal injustice.
Suffolk County Council (25 005 914)

Statement Closed after initial enquiries Special educational needs 11-Nov-2025

Summary: We will not investigate this complaint that the Council was at fault in the process of assessing the complainant’s child’s needs and delayed issuing her Education Health and Care plan. This is because investigation would not lead to a different outcome.
Derbyshire County Council (25 005 968)

Statement Closed after initial enquiries Other 11-Nov-2025

Summary: We will not investigate Mrs X’s complaint her son’s Independent Living Placement restricted her access. There is not enough evidence of fault to justify our involvement.

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