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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

Wirral Metropolitan Borough Council (24 019 016)

Statement Upheld Friends and family carers 06-May-2025

Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
London Borough of Bromley (24 019 285)

Statement Closed after initial enquiries Homelessness 06-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s failure to support her when she became homeless. The complaint is late and there are no good reasons to decide to investigate now.
Birmingham City Council (24 019 293)

Statement Closed after initial enquiries School transport 06-May-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s child with home to school transport. This is because there is inadequate evidence of fault.
Lincolnshire County Council (24 019 649)

Statement Closed after initial enquiries Residential care 06-May-2025

Summary: We will not investigate this complaint about adult social care in a residential care home. This is because it is unlikely we would add to a safeguarding investigation already undertaken or achieve a different outcome.
London Borough of Hackney (24 020 925)

Statement Closed after initial enquiries Council house sales and leaseholders 06-May-2025

Summary: We will not investigate this complaint about the Council failing to preserve the right to buy. This is because it is reasonable for Mr X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.
London Borough of Newham (24 021 012)

Statement Closed after initial enquiries Special educational needs 06-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to cease her son’s Education, Health and Care Plan. This is because it is reasonable to expect Ms X to ask the tribunal to consider a late appeal of the Council’s decision.
London Borough of Tower Hamlets (24 021 235)

Statement Closed after initial enquiries Child protection 06-May-2025

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaint. Investigation by us of the substantive child protection matters underlying the complaint would be unlikely to lead to a finding of fault, and there would thus be no worthwhile outcome from investigating how the Council dealt with the complaint about these matters.
London Borough of Haringey (24 021 389)

Statement Closed after initial enquiries Allocations 06-May-2025

Summary: We will not exercise discretion to investigate this complaint about the Council removing an application from the housing register. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
London Borough of Bromley (24 021 416)

Statement Closed after initial enquiries Other 06-May-2025

Summary: We will not investigate this complaint that the Council is at fault in considering child protection action in respect of the complainant’s children. Investigation would not achieve the outcome the complainant wants and is not therefore warranted.
Lancashire County Council (24 021 438)

Statement Closed after initial enquiries School transport 06-May-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide the complainant’s child with home to school transport. This is because there is inadequate evidence of fault.

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