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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52409 results

London Borough of Barking & Dagenham (24 022 743)

Statement Closed after initial enquiries Child protection 08-May-2025

Summary: We will not investigate Mr X’s complaint about court reports the Council has produced about his children. The law prevents us from investigating anything that is the subject of court proceedings.
London Borough of Redbridge (24 022 755)

Statement Closed after initial enquiries Other 08-May-2025

Summary: We will not investigate Mr X’s complaint that the Council recorded and shared inaccurate information in a report to the courts and failed to respond to the Information Commissioner’s request for information. The law prevents us from investigating what happens in court, including the preparation and contents of court ordered reports. The Information Commissioner is better placed to deal with how the Council responds to its requests for information.
South Kesteven District Council (25 000 842)

Statement Closed after initial enquiries Other 08-May-2025

Summary: We will not investigate this complaint about compensation for unlawfully processed data as this is a matter for the courts.
Derbyshire County Council (25 001 190)

Statement Closed after initial enquiries Highway repair and maintenance 08-May-2025

Summary: We will not investigate this complaint about a claim for damage and personal injury as ultimately this is a matter for the courts.
Stroud District Council (24 010 169)

Statement Closed after initial enquiries Homelessness 07-May-2025

Summary: We will not investigate Mr X’s complaint about the suitability of interim and temporary accommodation provided by the Council after he became homeless. There is insufficient evidence of fault to justify our involvement and Mr X had rights of review and appeal that were reasonable for him to exercise.
Somerset Council (24 010 687)

Statement Upheld Special educational needs 07-May-2025

Summary: Ms X complained that the Council had failed to provide specific funding for her son’s school in accordance with his Education, Health and Care Plan. We find the Council at fault causing a loss of educational provision for Ms X’s son and avoidable distress. The Council has agreed a symbolic payment to remedy this.
London Borough of Tower Hamlets (24 011 126)

Statement Upheld Homelessness 07-May-2025

Summary: Mr X complained about how the Council handled his repeated reports about mice issues in his temporary accommodation. He said this significantly affected his children’s health and his family’s general wellbeing. We found the Council at fault for shortcomings in the action it took, failing to carry out any suitability reviews and delay in complaint handling. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice caused.
East Hampshire District Council (24 011 996)

Statement Upheld Refuse and recycling 07-May-2025

Summary: Mr B complained the Council regularly failed to collect his waste bins, failed to arrange further collections following missed collections, failed to respond to his correspondence and gave residents misleading information about where to place their bins. The Council failed to ensure its contractors regularly collected Mr B’s bins, did not always arrange follow-up collections, gave misleading advice about where to place the bins and failed to respond to correspondence. That caused Mr B frustration and led to him having to go to time and trouble. The procedural changes the Council has introduced, alongside an apology and payment to Mr B is satisfactory remedy.
Kent County Council (24 012 073)

Statement Not upheld Assessment and care plan 07-May-2025

Summary: Mr X complained that the Council does not provide enough support to meet his needs for social contact. The evidence shows the Council has properly considered Mr X’s needs and provided the support to meet them. In the absence of fault in the way the Council has reached its decision it is not for us to criticise it.
London Borough of Hammersmith & Fulham (24 014 257)

Statement Closed after initial enquiries Safeguarding 07-May-2025

Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. There is not enough evidence of fault to justify our involvement.

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