Decision search

What's this ?

Organisation
Organisation name:

Organisation type:
Decision type
Statements Reports Both
Reference number
Reference number:
Date range
From To
Sort Results
Descending (latest first) Ascending (oldest first)

Advanced search

Exclude (NOT)
Subject area
Category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category

Sub category
Advanced options

Decision reason: Closed after initial enquiries Not upheld Upheld

Show advanced search

Your search has 55054 results

South Ribble Borough Council (25 015 696)

Statement Closed after initial enquiries Other 12-Nov-2025

Summary: We cannot investigate this complaint about how the Council awarded a grant from public funds as this impacts all or most of the people in the Council’s area and as such, is outside our remit.
Royal Borough of Greenwich (25 016 233)

Statement Upheld Other 12-Nov-2025

Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
Halton Borough Council (25 017 067)

Statement Closed after initial enquiries Leisure and culture 12-Nov-2025

Summary: We will not investigate this complaint about the Council’s decision to increase membership fees at Mr X’s gym. This is because an investigation would be unlikely to find fault with the Council’s actions.
Charnwood Borough Council (25 017 458)

Statement Closed after initial enquiries Refuse and recycling 12-Nov-2025

Summary: We will not investigate Mrs B’s complaint about the Council’s refusal to provide her household with an additional general waste bin. This is because there is not enough evidence of fault to justify an investigation.
Hertsmere Borough Council (25 013 055)

Statement Closed after initial enquiries Refuse and recycling 12-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refuse collection policy or that it failed to collect her recycling on one occasion. This is because the claimed injustice is not significant enough to warrant our involvement.
Wigan Metropolitan Borough Council (25 013 339)

Statement Closed after initial enquiries School transport 12-Nov-2025

Summary: We will not investigate this complaint about the Council refusing free home-to-school transport for Mrs X’s child. This is because the Council has recently decided to provide the transport. An investigation would not achieve anything further for Mrs X.
London Travelwatch (25 013 594)

Statement Closed after initial enquiries Public transport 12-Nov-2025

Summary: We will not investigate this complaint about London Travelwatch’s handling of Miss X’s complaint about a rail provider. This is because there is not enough evidence of fault to warrant an investigation and London Travelwatch’s actions have not caused Miss X significant injustice.
Rotherham Metropolitan Borough Council (25 013 728)

Statement Closed after initial enquiries Refuse and recycling 12-Nov-2025

Summary: We will not investigate this complaint about missed garden waste collections. This is because the Council has already proposed a reasonable and proportionate remedy and it is unlikely further investigation would achieve anything more for Mr X.
Plymouth City Council (25 017 510)

Statement Closed after initial enquiries Charging 12-Nov-2025

Summary: We will not investigate this complaint about financial assessment for contribution toward adult social care costs. The Council has followed the correct law, guidance and policy to make its decision. So, it is unlikely we would find evidence of fault, even though the complainant disagrees with the Council’s decision. An investigation is unlikely to add to the Council’s investigation or reach a different outcome.
Somerset Council (24 015 466)

Statement Upheld Special educational needs 12-Nov-2025

Summary: We found fault by the Council on Miss Y’s complaint about the Council failing to process her request for an Education, Health and Care plan within statutory timescales when it decided to issue it. It also failed to keep her regularly updated, delayed responding to her complaint, and failed to act on information from the school. The Council agreed to send a written apology, pay £7,600 for lost educational provision, review why it failed to issue the plan within statutory timescales, and act to ensure the failures are not repeated in future by setting out an Action Plan. It will remind relevant officers of the need to give regular updates and information. It will also review why it failed to act on information from the school and why it did not deal with her complaint within the timescales of its own complaints procedure.

Back
152
153
154
155
156
157
158
159
160
161
Next

Cookie name	Description	Action
ASPSESSIONID	This helps the site to function smoothly during your visit. For example, remembering your display settings and online complaint form preferences.
CookieNotice.Analytics	Used to remember your choice for analytical cookies.
TH_TOOLBAR_SETTINGS	Stores an object containing user specific settings for the Browsealoud toolbar such as dialog positions and button states. No personally identifiable data is stored.
API_SETTINGS	Stores an object containing user specific API settings for the Browsealoud toolbar such as voice and language selection, user preferences set in the toolbar settings panel and selected styles for word highlighting. No personally identifiable data is stored.
audioalert	Stores a value ‘audioalert = true’ after the first Browsealoud audio alert.
__utma	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmt	Used to throttle request rate.	BrowseAloud v.3 documentation Privacy policy
__utmb	Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
__utmc	Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the__utmbcookie to determine whether the user was in a new session/visit.	BrowseAloud v.3 documentation Privacy policy
__utmz	Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.	BrowseAloud v.3 documentation Privacy policy
_ga	Used to distinguish users. The ID is used only to identify the session for the statistics and is completely anonymous.	BrowseAloud v.3 documentation Privacy policy
_gat_UA-4669579-11	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_.	BrowseAloud v.3 documentation Privacy policy
_gid	Used to distinguish users.	BrowseAloud v.3 documentation Privacy policy

Company	Description	Action
Google Inc = _ga	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gid	Google Analytics tracking cookie. Helps us to know how many people visit our site by tracking if you've visited before.	Terms and conditions Privacy policy
Google Inc = _gat	Google Analytics tracking cookie. Used to manage the rate at which page view requests are made.	Terms and conditions Privacy policy

www.lgo.org.uk has experienced a problem

Decision search

Advanced search

Your search has 55054 results

Review your privacy settings