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Decision reason: Closed after initial enquiries Not upheld Upheld

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Essex County Council (25 009 790)

Statement Closed after initial enquiries Parking and other penalties 19-Nov-2025

Summary: We cannot investigate this complaint about the Council’s enforcement of two penalty charge notices for bus lane contraventions. This is because Mr X has already used his right to ask the Traffic Enforcement Centre to consider his case, which places the matter outside our remit.
London Borough of Hackney (25 009 793)

Statement Closed after initial enquiries Child protection 19-Nov-2025

Summary: We cannot investigate this complaint about the Council’s involvement with Mr X’s family. The law does not allow us to investigate matters that are or have been subject to court proceedings.
Lancashire County Council (25 010 966)

Statement Closed after initial enquiries Charging 19-Nov-2025

Summary: We will not investigate Mr Y’s complaint about how the Council handled its financial assessment for his father’s care. It is unlikely we could add to the Council’s response and there is not enough remaining injustice to justify our involvement.
London Borough of Southwark (25 011 567)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We will not investigate Ms X’s complaint about the management of a supported living placement. This is because it is the NHS Trust and not the Council that is responsible for the management of the placement.
London Borough of Havering (25 011 799)

Statement Closed after initial enquiries Parking and other penalties 19-Nov-2025

Summary: We will not investigate Miss Z’s complaint about the Council’s handling of a Penalty Charge Notice (PCN). There is not enough evidence of fault, and Miss Z had a formal right of appeal initially to the Council and to the London Tribunals which it was reasonable for her to use.
Buckinghamshire Council (25 011 843)

Statement Closed after initial enquiries Trees 19-Nov-2025

Summary: We will not investigate Mr X’s complaint about damage to his property caused by Council owned trees. This is because it is reasonable to expect Mr X to take the matter to court to achieve the outcome he seeks.
Brighton & Hove City Council (25 012 041)

Statement Closed after initial enquiries Private housing 19-Nov-2025

Summary: We will not investigate this complaint about a contractual matter between the Council and a private landlord. It is reasonable for Mr X to take court action.
Swindon Borough Council (25 008 262)

Statement Closed after initial enquiries Council house sales and leaseholders 19-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council not providing enough information about changes in the Right to Buy scheme and the loss of her application. This is because it is reasonable to expect Mrs X to take court action.
Broxbourne Borough Council (25 008 306)

Statement Closed after initial enquiries Allocations 19-Nov-2025

Summary: We will not investigate this complaint about housing allocation because it is late without good reason to exercise discretion to investigate it now and there is no worthwhile outcome achievable by our investigation.
The Lodge Trust CIO (25 008 510)

Statement Closed after initial enquiries Other 19-Nov-2025

Summary: We will not investigate this complaint about the way the Care Provider communicated with Ms B. Any injustice is not significant enough to justify our involvement. We could not add to the previous investigation completed by the Care Provider.

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