Decision search
Your search has 59869 results
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Wiltshire Council (26 009 136)
Statement Closed after initial enquiries Other 09-Jul-2026
Summary: We cannot investigate this complaint concerning the actions of a Council worker outside of their work role. This is because the matter complained about is not an administrative function of the Council.
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Blackburn with Darwen Council (26 009 243)
Statement Closed after initial enquiries Council tax 09-Jul-2026
Summary: We cannot investigate X’s complaint about a liability order hearing. The law prevents us from investigating the start of court proceedings or what happened during those proceedings.
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London Borough of Tower Hamlets (26 009 249)
Statement Closed after initial enquiries Leisure and culture 09-Jul-2026
Summary: We will not investigate X’s complaint that a Council leisure centre delayed cancelling his membership and reimbursing his membership fee. This is because any injustice to X is not significant enough to warrant investigation.
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Birmingham City Council (26 009 358)
Statement Closed after initial enquiries Allocations 09-Jul-2026
Summary: We will not investigate Miss B’s complaint about the Council’s refusal to allow her to join the housing register. This is because there is not enough evidence of fault to justify an investigation.
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Redcar & Cleveland Council (26 010 462)
Statement Closed after initial enquiries Homelessness 09-Jul-2026
Summary: We will not investigate Mr X’s complaints about the Council’s handling of his homelessness case. There is not enough evidence of fault by the Council to justify us investigating.
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London Borough of Southwark (25 017 672)
Statement Closed after initial enquiries Allocations 09-Jul-2026
Summary: We will not investigate this complaint regarding the Council’s assessment of a housing application. There is insufficient evidence of fault in its decision-making to justify our involvement and further investigation.
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Knowsley Metropolitan Borough Council (25 010 447)
Statement Upheld Special educational needs 08-Jul-2026
Summary: Mrs X complained the Council delayed completing a reassessment of her child’s education and health needs and in issuing a final education and health care plan. This delayed her right of appeal and caused avoidable distress and uncertainty. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and procedural review provide a suitable remedy together with the actions the Council had already taken to improve its service.
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London Borough of Enfield (25 010 920)
Statement Upheld Homelessness 08-Jul-2026
Summary: We upheld Miss B’s complaint that the Council failed to move her quickly enough from unsuitable temporary accommodation. The failure caused injustice because of the time Miss B had to remain in that unsuitable temporary accommodation. At the end of this statement, we set out action the Council has agreed to remedy that injustice.
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Shropshire Council (25 013 061)
Statement Upheld Special educational needs 08-Jul-2026
Summary: Mrs X complained the Council failed to complete annual reviews of her son’s Education, Health and Care Plan and failed to provide her with relevant updates or documentation. Mrs X also complained about how the Council handled her complaint. She says the Council’s actions hindered her son’s progress and caused her considerable distress and anxiety. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and produce an action plan to address how it will manage its backlog of annual reviews together with the ongoing demand for its service.
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Royal Borough of Kensington & Chelsea (25 013 344)
Statement Upheld Allocations 08-Jul-2026
Summary: Mr X complained about the Council’s actions when he approached it for support with his housing in April 2024. We found the Council at fault for delay making homelessness enquiries and decisions, failure to issue required decision letters, failure to properly determine his housing register eligibility, failure to investigate concerns about the suitability of his accommodation, and poor complaint handling. These failures caused Mr X significant uncertainty about his housing situation for over two years, deprived him of statutory review rights, caused distress and frustration, and put him to considerable time and trouble pursuing the matter. The Council agreed to apologise, make a payment to Mr X, complete outstanding homelessness and housing register decisions, investigate the condition of his accommodation, and make service improvements to prevent similar failings in future.