Decision search
Your search has 59870 results
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London Borough of Ealing (25 013 132)
Statement Upheld Special educational needs 09-Jul-2026
Summary: Mr X complained the Council did not review Mr B’s Education Health and Care Plan within statutory timescales and did not provide suitable education. He said this impacted Mr B’s education and emotional wellbeing and has also caused him avoidable stress. We find the Council at fault which caused injustice. The Council agreed to apologise, provide missed provision, make a payment and take service improvement action to remedy the injustice.
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Oxford City Council (25 013 477)
Statement Closed after initial enquiries Allocations 09-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s housing application as we cannot achieve a worthwhile outcome.
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Suffolk County Council (25 013 781)
Statement Upheld Charging 09-Jul-2026
Summary: There were delays in the Council’s financial assessment of Mr C and in its consideration of disability related expenditure but the Council has already remedied these faults. However, the Council had still not considered all of the DREs that Ms B submitted. The Council has now agreed to do so.
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Devon County Council (25 014 700)
Statement Upheld Special educational needs 09-Jul-2026
Summary: The Council delayed funding one to one for support for Miss X’s child Y, in line with their Education, Health and Care Plan between November 2024 and January 2025. The Council agreed to apologise and make a payment to recognise the injustice this caused.
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Solihull Metropolitan Borough Council (25 015 250)
Statement Upheld Alternative provision 09-Jul-2026
Summary: Miss X complained that the Council failed to provide an education to her daughter when she was unable to access school and failed to ensure she received the provision set out in her Education, Health and Care plan. She said this impacted on her daughter’s mental wellbeing. We have found the Council was at fault. The Council has agreed to take steps to remedy the injustice.
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Leeds City Council (25 015 739)
Statement Not upheld Other 09-Jul-2026
Summary: There was no fault by the Council, in relation to a complaint about the installation of a faulty heating system in the complainant’s property. Although the Council funded the installation, it was not responsible for the contractor’s work, and the Council acted appropriately in challenging the contractor over its performance. We have therefore completed our investigation.
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Chelmsford City Council (25 015 831)
Statement Closed after initial enquiries Allocations 09-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application. There is not enough evidence of fault to justify our investigation.
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Essex County Council (25 017 144)
Statement Upheld School transport 09-Jul-2026
Summary: Mrs X complained about post-16 travel arrangements for her son (Y) to the college named in his Education, Health and Care Plan. She also complained the Council failed to respond to her safeguarding concerns. We found fault with the Council for its failure to make suitable transport arrangements for Y and to respond to Mrs X’s safeguarding concerns. We also found fault with the Council’s complaint handling. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise, reimburse any trips to the college completed by Y’s parents, respond to Mrs X’s safeguarding concerns and arrange a meeting with the taxi service to discuss Y’s transport needs. The Council has also agreed to consider our complaint handling guidance.
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Harlow District Council (25 017 690)
Statement Not upheld Allocations 09-Jul-2026
Summary: We have discontinued our investigation of this complaint, about the way the Council dealt with a homelessness application. This is because the complainant made a complaint to the Council about a different matter.
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London Borough of Brent (25 017 704)
Statement Closed after initial enquiries Allocations 09-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault in its decision-making to justify our investigation.