Decision search
Your search has 51241 results
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Statement Closed after initial enquiries Leisure and culture 22-Jan-2025
Summary: We will not investigate this complaint about the actions of lifeguard who gave Mr X advice during a swimming session. Any injustice is not significant enough to warrant our involvement and there is no worthwhile outcome achievable by an investigation.
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Rother District Council (24 017 775)
Statement Closed after initial enquiries Councillor conduct and standards 22-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
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Statement Upheld Other 22-Jan-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.
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Wiltshire Council (24 018 225)
Statement Closed after initial enquiries Planning applications 22-Jan-2025
Summary: We will not investigate Mrs C’s complaint about a planning decision. This is because there is not enough evidence of fault to justify an investigation.
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Warrington Council (24 018 273)
Statement Closed after initial enquiries Highway repair and maintenance 22-Jan-2025
Summary: We will not investigate this complaint about the Council’s consideration of Mr X’s service request or its consideration of his request for enhanced road lighting. Mr X’s complaint about the Council’s actions in 2018 are late, and otherwise there is no significant injustice.
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City of Wolverhampton Council (24 013 984)
Statement Closed after initial enquiries Other 22-Jan-2025
Summary: We will not investigate this complaint about the Council’s withholding of information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We consider the complainant has not suffered a significant personal injustice which justifies our involvement.
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Newark & Sherwood District Council (24 014 287)
Statement Closed after initial enquiries Planning applications 22-Jan-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Durham County Council (24 014 680)
Statement Closed after initial enquiries Building control 22-Jan-2025
Summary: We will not investigate Mrs X’s complaint that the Council signed off building work to her new-build property which she has now discovered is not structurally sound. This is because we cannot achieve any worthwhile outcome for Mrs X.
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Gateshead Metropolitan Borough Council (24 014 692)
Statement Closed after initial enquiries Building control 22-Jan-2025
Summary: We cannot investigate Mrs X’s complaint about the Council’s building control services. This is because the complaint does not concern an administrative function of the Council Mrs X has complained about.
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Hertfordshire County Council (24 014 695)
Statement Closed after initial enquiries Child protection 22-Jan-2025
Summary: We will not investigate Miss X’s late complaint about the Council’s refusal to consider her complaints relating to concerns about her children. This is because the action complained of formed part of court proceedings and could reasonably have been raised in court. We also will not consider the Council’s complaint handling when we are not investigating the substantive matter.