Decision search
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Rotherham Metropolitan Borough Council (25 017 971)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Jul-2026
Summary: We will not investigate this complaint about data protection. This is because the Information Commissioner Office would be best placed to consider this complaint.
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Liverpool City Council (24 020 644)
Statement Closed after initial enquiries Assessment and care plan 09-Jul-2026
Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.
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Mersey Care NHS Foundation Trust (FT) (24 020 644a)
Statement Closed after initial enquiries Mental health services 09-Jul-2026
Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.
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Mersey Care NHS Foundation Trust (FT) (24 020 644b)
Statement Closed after initial enquiries Mental health services 09-Jul-2026
Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.
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NHS Cheshire and Merseyside ICB (24 020 644c)
Statement Closed after initial enquiries Mental health services 09-Jul-2026
Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.
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NHS Cheshire and Merseyside ICB (24 020 644d)
Statement Closed after initial enquiries Mental health services 09-Jul-2026
Summary: Mr A complained about a Mental Health Act assessment. We will not investigate his complaint because we are not likely to find an Approved Mental Health Professional for Liverpool City Council, or two Section 12 doctors for Mersey Care NHS Foundation Trust and NHS Cheshire and Merseyside Integrated Care Board acted with fault.
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Halton Borough Council (24 023 386)
Statement Upheld Safeguarding 09-Jul-2026
Summary: Mr X complained that, after he made allegations that his father’s care was inadequate, the Council did not inform the Care Quality Commission of its safeguarding investigation findings. He also says the findings did not adequately reflect the seriousness of the care provider’s failings. We have found fault in the Council’s delay in informing Mr X of the outcome of the safeguarding investigation. The Council also failed to inform the Care Quality Commission of its findings or to check the Care Provider had done so. However, these matters did not cause Mr X or his father significant injustice. And we have found no fault in the Council’s safeguarding enquiries.
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Royal Borough of Kensington & Chelsea (25 004 961)
Statement Upheld Child protection 09-Jul-2026
Summary: We found fault by the Council and Trust with regards to how they handled a child protection medical examination for Miss B. This caused Miss B and her mother, Mrs X, distress and confusion. The Council and Trust will apologise and take action to prevent similar problems occurring in future. They will also pay Miss B and Mrs X a symbolic remedy in recognition of the injustice caused to them.
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Imperial College Healthcare NHS Trust (25 004 961a)
Statement Upheld Hospital acute services 09-Jul-2026
Summary: We found fault by the Council and Trust with regards to how they handled a child protection medical examination for Miss B. This caused Miss B and her mother, Mrs X, distress and confusion. The Council and Trust will apologise and take action to prevent similar problems occurring in future. They will also pay Miss B and Mrs X a symbolic remedy in recognition of the injustice caused to them.
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Statement Closed after initial enquiries Rights of way 09-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to Mr X’s road safety concerns. This is because there is not enough evidence of fault.