Decision search
Your search has 59869 results
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Suffolk County Council (25 014 176)
Statement Closed after initial enquiries Charging 08-Jul-2026
Summary: We will not investigate Ms X’s complaint about charges for her relative, Ms Y’s care. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome.
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Hertfordshire County Council (25 014 998)
Statement Upheld Special educational needs 08-Jul-2026
Summary: Mrs X complained the Council did not issue her child’s Education Health and Care Plan within statutory timescales and did not provide suitable education. She says this caused her child a loss of education and caused her avoidable stress. We find the Council at fault which caused injustice. The Council has agreed to make a symbolic payment to Mrs X and take service improvement action.
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Statement Closed after initial enquiries Assessment and care plan 08-Jul-2026
Summary: We cannot investigate this complaint about the Council’s failure to implement a care and support plan. This is because the matter has been dealt with by the court and a permanent legal bar prevents us from investigating this matter.
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East Devon District Council (25 017 315)
Statement Closed after initial enquiries Allocations 08-Jul-2026
Summary: Mrs Y complained that the Council wrongly downgraded her housing application from Band B to Band E based on incorrect information, claimed repairs were completed and treating a disputed rent increase as proven arrears.
She says the Council ignored harassment by her landlord, accused her of misusing funds and failed to act on evidence submitted resulting in her losing her November 2024 start date. They bid on a property without her consent and committed several maladministration faults, disregarding her disabilities and negatively impacting her mental health. -
Gravesham Borough Council (24 020 857)
Statement Upheld Enforcement 08-Jul-2026
Summary: Mr X complained about the Council’s handling of enforcement matters. He says the height of the roof was raised on a neighbouring property which contradicted the plans approved on the application. He confirms that he repeatedly raised this to the Council however it delayed and failed to respond to him. He reports this issue has caused him prolonged distress and disruption. We found the Council at fault for its communication. It failed to keep Mr X updated and failed to explain clearly its decision making. We found the Council should apologise, make payment and improve its service in recognition of this.
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Bedford Borough Council (25 006 377)
Statement Upheld Allocations 08-Jul-2026
Summary: Miss D says the Council incorrectly failed to nominate her for properties she bid on in 2024. I have found fault by the Council. The Council accepts that it should have contacted a housing association to check if Miss D was eligible to be nominated for some properties and, as a result, she was delayed receiving a tenancy offer by over four months. I have asked the Council to consider paying redress.
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London Borough of Havering (25 019 605)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to reduce her relative’s, Mrs Y’s, direct care payments. There is not enough evidence of fault in the Council’s assessment of Mrs Y’s care and support needs.
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St Helens Metropolitan Borough Council (25 021 648)
Statement Closed after initial enquiries Assessment and care plan 08-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of the late Mrs Y’s care charges because further investigation would not lead to a different outcome.
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Royal Borough of Windsor and Maidenhead Council (25 021 925)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2026
Summary: We will not investigate this complaint about the Council’s highway works resulting in flooding to Mrs X’s property. This is because it is reasonable for her to go to court.
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Surrey County Council (25 022 124)
Statement Upheld Special educational needs 08-Jul-2026
Summary: We will not investigate Ms X’s complaint about delays in the annual review of her child’s Education Health and Care Plan. The Council has upheld the complaint and agreed to remedy the injustice caused by apologising and offering a symbolic financial remedy. Further investigation by us would therefore not be proportionate.