Decision search
Your search has 59870 results
-
Coventry City Council (26 010 675)
Statement Closed after initial enquiries Private housing 15-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to take enforcement action against Mr X for not having a valid Energy Performance Certificate. The complaint is late and there is no good reason to exercise discretion and investigate it now.
-
Birmingham City Council (25 019 119)
Statement Closed after initial enquiries Allocations 15-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his housing application. There is insufficient evidence of fault which would warrant an investigation.
-
London Borough of Hillingdon (25 010 896)
Statement Upheld Refuse and recycling 14-Jul-2026
Summary: Mrs K complains about repeated missed bin collections and not collecting some rubbish from communal stores that led to problems with rotting waste. We uphold the complaint due to multiple problems with missed waste collections. And some poor communications about who was responsible for another part of Mrs K’s complaint. The Council has confirmed it is in contact with Mrs K’s landlord about changing the waste storage facilities at the block where Mrs K lives. That is a suitable remedy to the complaint.
-
London Borough of Southwark (25 012 497)
Statement Upheld Other 14-Jul-2026
Summary: The Council was at fault, when acting as Ms Y’s deputy, for not paying her telephone bill leading to her line being cut off. The Council has already remedied the injustice caused. The Council failed to arrange for Ms Y to attend a meeting, for which it has apologised. The Council was at fault for delay in responding to a request Ms Y’s relative, Ms X made, but this did not cause significant injustice. There is no fault in how the Council managed Ms Y’s finances or made best interests decisions on her behalf.
-
Manchester City Council (25 013 081)
Statement Upheld Homelessness 14-Jul-2026
Summary: Ms X complained the Council did not find her suitable temporary accommodation and advised her to remain in the property, which resulted in her incurring court costs. We found the Council at fault because it delayed progressing her homelessness application, failed to properly consider and provide accommodation duties owed to her, and did not adequately respond when she identified alternative accommodation. These failures caused Ms X and her children distress and uncertainty and left them in accommodation unreasonable to occupy for an extended period. The Council will apologise, make a symbolic payment and reimburses the court fee Ms X incurred. It will also remind staff of its duties relating to interim accommodation and main housing duty.
-
Wychavon District Council (25 013 672)
Statement Upheld Allocations 14-Jul-2026
Summary: Mrs X complained the Council has not fully considered her circumstances when it rejected her housing application. Mrs X said this distressed her. There was fault in the way the Council did not fully consider or respond to Mrs X’s appeal. This has not caused Mrs X a significant personal injustice and the Council has acted to improve its service.
-
Wokingham Borough Council (25 014 021)
Statement Closed after initial enquiries Parking and other penalties 14-Jul-2026
Summary: We will not investigate this complaint about entitlement to parking at a property because the courts are better placed to consider the matter.
-
Hertfordshire County Council (25 014 121)
Statement Upheld Charging 14-Jul-2026
Summary: Mr X complained how the Council handled his financial assessment. He also says there were flaws in its complaints handling. We find some fault with the Council’s handling of Mr X’s financial assessment because it failed to ask for relevant information at the outset and it sent him differing information about his client contribution. The Council was also at fault for how it handled Mr X’s complaint. These faults caused Mr X frustration, confusion and upset. The Council has agreed to apologise to Mr X and make a payment to him.
-
Birmingham City Council (25 014 303)
Statement Upheld Special educational needs 14-Jul-2026
Summary: Ms C complained the Council failed to provide her son (X) with an education after he was excluded from school, and it caused delays in the Education, Health and Care (EHC) plan process. We found the Council at fault for failing to adhere to the statutory timescales for the EHC plan process and for delay in its complaints handling. It was also responsible for a service failure to arrange alternative provision which was accessible to X for a school term. The Council will apologise to Ms C and make payment to acknowledge the injustice it caused her and X.
-
Calderdale Metropolitan Borough Council (25 014 839)
Statement Upheld Special educational needs 14-Jul-2026
Summary: The Council was at fault when it failed to ensure Mrs X’s child Y received a suitable education and for not responding to her complaint. The Council has agreed to apologise, make a payment and ensure staff are aware of and follow the Council’s complaints procedure