Decision search
Your search has 59870 results
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London Borough of Brent (25 015 880)
Statement Not upheld Homelessness 14-Jul-2026
Summary: There was no fault in the way the Council dealt with a homelessness applicant’s request, for a review of its decision he was not in priority need. We have therefore completed our investigation.
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London Borough of Merton (25 016 514)
Statement Upheld Allocations 14-Jul-2026
Summary: Miss D says the Council failed to process her homelessness and housing register applications and did not make reasonable adjustments for her disability. I have found the Council at fault. There were substantial delays in how it progressed the applications and it failed to make reasonable adjustments for Miss D for eight months. The Council has agreed to pay Miss D redress. It will also make her a direct offer of housing and is updating its procedures for housing register applications and reasonable adjustments.
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Southend-on-Sea City Council (25 017 303)
Statement Closed after initial enquiries Allocations 14-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing application. There is insufficient evidence of fault in the Council’s processes to warrant investigation.
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London Borough of Southwark (25 018 000)
Statement Closed after initial enquiries Homelessness 14-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness application. Part of the complaint is late and carries appeal rights. There is insufficient evidence of fault in the parts of the complaint we can consider.
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Ashfield District Council (25 018 409)
Statement Closed after initial enquiries Allocations 14-Jul-2026
Summary: We will not investigate this complaint about the Council’s assessment and review of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Essex County Council (25 000 545)
Statement Upheld Special educational needs 14-Jul-2026
Summary: Mrs P complained the Council failed to secure the special educational provision in her daughter Q’s Education, Health and Care Plan, failed to provide full time alternative educational provision, did not meet the legal timescale to review the plan, and named a school in the plan that did not want Q to attend. We find the Council at fault for failing to secure some of Q’s special educational provision and missing the deadlines to review the plan which caused missed educational provision and distress. The Council has agreed to make a symbolic payment and apologise.
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Lancashire County Council (25 018 457)
Statement Closed after initial enquiries Other 14-Jul-2026
Summary: We will not investigate this complaint about how the Council considered an application for a dropped kerb. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Tower Hamlets (25 019 073)
Statement Closed after initial enquiries Allocations 14-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault which would warrant an investigation.
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Welwyn Hatfield Borough Council (25 019 107)
Statement Upheld Noise 14-Jul-2026
Summary: We decided that we should not investigate Mr X’s complaint about a noise nuisance. We found the Council’s investigation had accepted fault and agreed to remedy the complaint appropriately. As a result, we could not achieve any additional worthwhile outcome from conducting our own investigation. However, we investigated the Council’s complaint handling. We found there was fault with the way the Council presented its remedy to Mr X. We recommended the Council reviewed its practice.
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Bury Metropolitan Borough Council (25 020 134)
Statement Closed after initial enquiries Safeguarding 14-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his safeguarding concern. The claimed injustice is not significant enough to warrant our involvement.