Decision search
Your search has 59746 results
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St Albans City Council (26 005 614)
Statement Closed after initial enquiries Council house sales and leaseholders 22-Jul-2026
Summary: We will not investigate this complaint that the Council is preventing Mr X from exercising his right to buy his council home. This is because Mr X can take his case to court.
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Liverpool City Council (26 005 749)
Statement Closed after initial enquiries Other 22-Jul-2026
Summary: We will not investigate this complaint about how the Council dealt with Miss X’s requests for information. The Information Commissioner is better placed to consider and decide complaints about data protection.
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London Borough of Harrow (26 005 915)
Statement Upheld Leisure and culture 22-Jul-2026
Summary: We will not investigate Mr X’s complaint about the conduct of a staff member at its leisure centre. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.
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Statement Closed after initial enquiries Highway repair and maintenance 22-Jul-2026
Summary: We will not investigate this complaint about the Council’s maintenance of a road because it is reasonable for Mr X to serve notice on the Council and take the matter to court.
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Lancashire County Council (24 023 088)
Statement Upheld Alternative provision 22-Jul-2026
Summary: The Council was at fault for failing to consider delivering education to Mrs X’s son while he was not attending school. It also caused significant delays in deciding his special educational needs support. These failings affected Y’s education and caused Mrs X distress. Mrs X also paid for tuition for Y for around a year when the Council did not respond to her requests for support. The Council has agreed to refund Mrs X for the tuition and will make symbolic payments to Mrs X and Y to recognise their injustice.
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Westminster City Council (25 001 329)
Statement Upheld Planning applications 22-Jul-2026
Summary: Mr X complained about the Council’s decision to retrospectively grant planning permission for a heat pump and condenser unit at the boundary with his property. He said this resulted in danger to his family and noise nuisance. There was no fault in the Council’s decision making. The Council accepted its online planning system alerted some people to its recommended decision prematurely. It offered Mr X a suitable remedy for his time and trouble in complaining.
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London Borough of Hillingdon (25 007 159)
Statement Upheld Fostering 22-Jul-2026
Summary: Miss X complained about the Council’s handling of her application to become a foster carer. She also complained about the way the Council dealt with her complaint. We found the significant delays and failings in the assessment process are fault. As are the failings in the complaint process. These faults raised Miss X’s expectations that she would be accepted as a foster carer and meant she experienced frustration and uncertainty for an extended period of time. The Council will apologise and make a symbolic payment.
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East Riding of Yorkshire Council (25 010 113)
Statement Upheld Special educational needs 22-Jul-2026
Summary: Mrs X complained the Council failed to support her daughter Y and failed to deliver provision in Y’s Education Health and Care (EHC) Plan. She says this distressed her and Y and caused Y to miss provision. The Council was at fault in delaying implementing some parts of Y’s EHC Plan. This distressed and frustrated Mrs X and Y and Y missed provision. The Council has agreed to make a financial payment.
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Hampshire County Council (26 011 605)
Statement Closed after initial enquiries Child protection 22-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the accuracy of information the Council holds about her. The Information Commissioner is better placed to consider and decide complaints about data protection.
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Birmingham City Council (25 013 434)
Statement Upheld Special educational needs 21-Jul-2026
Summary: Mrs X complained the Council failed to deliver the provision detailed in her child, Y’s, Education, Health and Care (EHC) Plan. Mrs X said this distressed her, Y’s needs were not assessed, and she spent time and trouble challenging the Council. There was fault. The Council did not ensure Y received the provision in the EHC Plan and its complaint handling was poor. This frustrated Mrs X and caused uncertainty. The Council should apologise and make a financial payment.